What are the responsibilities and job description for the Onboarding Hub Manager position at Pacifica Continental?
At Pacifica Continental we are looking for an Onboarding Hub Manager to work in an important bank in Miami.
Job Summary: Performs and understands the various duties within a department. Employee will assist with main functions servicing all business units from all regions including Brazil and LATAM concerning client acquisition, client review, approval and account opening, maintenance for both Bank and Investment accounts or any other new client’s setup.
Primary Responsibilities:
● Manage the team, processes and day-to-day activities of the Client Review and Approval (CRA) Team, lead, support, and coordinate Client Onboarding processes. Onboarding Hub Manager is responsible for the Onboarding process E2E. Provides leadership to team members ensuring that customers are handled appropriately, provide support to the commercial area and our clients, managing the account opening and updates on operational tasks requests, client data maintenance and client support. Includes the following but is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirement efforts, skills, or working conditions associated with the job.
● Make sure the area's processes are executed according to SLAs and Goals established. Review and approve new clients and/or accounts updates. Ensures that all tasks assigned to the CRA Team are managed accurately. ● Coaches team members to enhance the quality of service and problem resolution ensuring compliance with Bank’s policies, procedures, practices, and regulations.
● Involves team in the development, communication, implementation and evaluation of service plans and strategies.
● Provides knowledge on tasks to team in bank’s products and services related to Onboarding and Maintenance.
● Create and maintain procedures up to date for all tasks assigned to the department.
● Ensure team members complete all required annual training by compliance.
● Respond to all audit requests by internal and external auditors and regulators.
● Maintain control and monitoring of daily work.
● Report KPIs and team performance.
● Generate necessary reports to monitor Account Opening and processes activities on a defined frequency (daily, weekly, monthly).
● Support Division Head on projects and initiatives. Review and improve processes.
● Review and approve or escalate accounts for different lines of the business following the established requirements.
● Adhere to Bank’s Anti Money Laundering Procedures stipulated and required by the BSA department.
● Ensure a high level of customer satisfaction while adhering to Bradesco Bank and Bradesco Investments’ policies, procedures, auditing, and regulatory requirements.
● Handle internal and external customer inquiries, exercise initiative in researching, analyzing, and resolving problems.
● Review of OFAC reports for suspected matches, due diligence reviews of existing and potential new high-risk customers, research, and analysis.
● Review of new account documentation and verification of CIP requirements
● Responsible for performing a variety of fraud detection related activities in support of Customer Identification Program (CIP), Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) regulations designed to prevent financial-related crimes.
● Review KYCs and documentation received for new clients or new parties to existing accounts.
● Support and coordinate process for signors updates.
● Perform quality checks to make sure accounts are properly documented prior submission to execution.
● Acting as quality gate keeper, ensuring, and maintaining customer records according to the requirements.
● Provide support to RMs/ ROs and internal areas, assisting with the Onboarding process.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience: HS diploma or AA Degree in Business, Finance, Accounting, related field OR any combination of education, training, and experience that will provide the required knowledge skills, and abilities.
Language Skills: Excellent Written/Verbal skills in English/Spanish/Portuguese
Computer Skills: To perform the job successfully, an individual should have knowledge of Database software, internet software, and excellent knowledge of Microsoft Office.
Job Summary: Performs and understands the various duties within a department. Employee will assist with main functions servicing all business units from all regions including Brazil and LATAM concerning client acquisition, client review, approval and account opening, maintenance for both Bank and Investment accounts or any other new client’s setup.
Primary Responsibilities:
● Manage the team, processes and day-to-day activities of the Client Review and Approval (CRA) Team, lead, support, and coordinate Client Onboarding processes. Onboarding Hub Manager is responsible for the Onboarding process E2E. Provides leadership to team members ensuring that customers are handled appropriately, provide support to the commercial area and our clients, managing the account opening and updates on operational tasks requests, client data maintenance and client support. Includes the following but is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirement efforts, skills, or working conditions associated with the job.
● Make sure the area's processes are executed according to SLAs and Goals established. Review and approve new clients and/or accounts updates. Ensures that all tasks assigned to the CRA Team are managed accurately. ● Coaches team members to enhance the quality of service and problem resolution ensuring compliance with Bank’s policies, procedures, practices, and regulations.
● Involves team in the development, communication, implementation and evaluation of service plans and strategies.
● Provides knowledge on tasks to team in bank’s products and services related to Onboarding and Maintenance.
● Create and maintain procedures up to date for all tasks assigned to the department.
● Ensure team members complete all required annual training by compliance.
● Respond to all audit requests by internal and external auditors and regulators.
● Maintain control and monitoring of daily work.
● Report KPIs and team performance.
● Generate necessary reports to monitor Account Opening and processes activities on a defined frequency (daily, weekly, monthly).
● Support Division Head on projects and initiatives. Review and improve processes.
● Review and approve or escalate accounts for different lines of the business following the established requirements.
● Adhere to Bank’s Anti Money Laundering Procedures stipulated and required by the BSA department.
● Ensure a high level of customer satisfaction while adhering to Bradesco Bank and Bradesco Investments’ policies, procedures, auditing, and regulatory requirements.
● Handle internal and external customer inquiries, exercise initiative in researching, analyzing, and resolving problems.
● Review of OFAC reports for suspected matches, due diligence reviews of existing and potential new high-risk customers, research, and analysis.
● Review of new account documentation and verification of CIP requirements
● Responsible for performing a variety of fraud detection related activities in support of Customer Identification Program (CIP), Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) regulations designed to prevent financial-related crimes.
● Review KYCs and documentation received for new clients or new parties to existing accounts.
● Support and coordinate process for signors updates.
● Perform quality checks to make sure accounts are properly documented prior submission to execution.
● Acting as quality gate keeper, ensuring, and maintaining customer records according to the requirements.
● Provide support to RMs/ ROs and internal areas, assisting with the Onboarding process.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience: HS diploma or AA Degree in Business, Finance, Accounting, related field OR any combination of education, training, and experience that will provide the required knowledge skills, and abilities.
Language Skills: Excellent Written/Verbal skills in English/Spanish/Portuguese
Computer Skills: To perform the job successfully, an individual should have knowledge of Database software, internet software, and excellent knowledge of Microsoft Office.
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