What are the responsibilities and job description for the Guest Service Supervisor position at Pacifica Hotels?
Jamaica Bay Inn is looking for a Guest Service Supervisor to join the team! This person will be responsible for the smooth and efficient day-to-day front desk operations of the hotel.
Essential Functions and Responsibilities of the job include but are not limited to:
- Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
- Communicate effectively with guests and fellow team members.
- Be proficient at all Guest Service systems and processes.
- Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.
- Oversee and ensure accountability in all aspects of Guest Service Team’s performance.
- Responsible for all front office activity during scheduled shifts.
- Monitor and adjust room availability status.
- Check travel agent commissions, franchise frequent stay program activity and central reservations.
- Monitor and complete filing of registration cards, reservations, correspondence and no-shows.
- Check Houskeeping list and ensure room availability status is accurate.
- Check and audit banks.
- Check dry cleaning status.
- Check time cards to posted schedule.
- Submit daily report to Guest Services Manager (written or verbal).
- Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
- Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
- Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
- Perform other duties as assigned, requested or deemed necessary by management.
Salary: $21.50/hour
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