What are the responsibilities and job description for the Reservations Agent position at Pacifica Hotels?
Pacifica Hotels is looking for a Reservations Agent for the Marina Del Rey Hotel. The Reservations Agent will be responsible for handling the day-to-day reservation operations in a professional, efficient, friendly manner. The Reservations Agent will also ensure that all reservation lines are attended at all times and accurately and professionally communicate hotel rates and information.
Core functions of the position, but are not limited to the following;
• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Responsible for all reservation activity ensuring that the reservation lines are attended at all times.
• Communicate anticipated business demands daily with departmental team members (arrivals/departures, group functions, guest requests, etc.).
• Properly access all functions of the reservations system according to established procedures.
• Courteously answer inquiries and accept reservations over the phone by utilizing PHC’s reservation guideline.
• Maximize revenue by utilizing suggestive selling and up-selling techniques.
• Demonstrate advantages and create value for our guests.
• Monitor and ensure that all reservations (including manual) are input into the session accurately, completely and promptly.
• Assist in yield management of room inventory using website and online booking engines.
• Assist where necessary to ensure optimum service is provided to guests, visitors and other departments.
• Work closely with General Manager, Guest Services Manager/AGM and Sales Manager/Director in coordinating reservations, sales and rate strategy.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.
Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.