Job Posting for Casino supervisor at Pala Casino Spa Resort
Location : Pala, CA
The VIP Casino Services Supervisor isresponsible for the oversight of the day-to-day operation of VIP Casino Servicesunder direction or the VIP Casino Services Manager.
Accountable for providingunparalleled service to all internal and external guests. Be knowledgeable ofall Casino, promotions and property happenings.
Ensure that all guests’ needsare met at the end of each interaction. Reporting directly to the VIP Casino ServicesManager.
One year in a supervisory role preferred
Ability to improve team performance on all guest feedback and surveys ,and decrease staff turnover
Possess the ability to make sound decisions pertaining to the department needs
Strong understanding of statistical analysis and reporting, with the ability to generate detailed reports to determine staffing requirements
Must possess excellent guest service skills, able to speak in a pleasant, quiet and understandable tone
Should have excellent telephone presentation, sales skills; ability to upsell a plus
Experience in guest resolution and organizational skills
Must possess a friendly demeanor and enjoy interacting with guests, both internal and external
Must be able to work a flexible schedule including nights, weekends and holidays due to business needs
Should have the ability to accurately type approximately 30 WPM
Basic knowledge of computers, including Microsoft Word, Excel, and Outlook
Ability to train all new team members in all required programs to preform job function
Must read, write and speak English; bi-lingual a plus
Essential Job Functions :
Maintains the day-to-day operations of VIP Casino Services under direction of the VIP Casino Services Manager
Maintains appropriate staffing levels by interviewing, training, scheduling, evaluating and disciplining team members, as needed
Schedules meetings regularly with management to ensure the flow of information throughout the Call Center is consistent
Manage and maintain room blocks, rooming lists and credit card authorizations as they are requested
Ensuring the productivity and efficiency of Club Hosts by constantly reviewing reports in work performance
Train department in all duties and the empowerment needed to reach top performance levels including emergency procedure
Corresponds with Departments and guests to answer special requests
Use upselling techniques, when possible by providing information on offers or promotions
Run daily / weekly reports and perform all duties relative to the job assignment in the most productive and professional manner
Establish an open and close working relationship with the all departments and team members; Contributes to building a positive team moral
Consistently monitor the team to ensure that the highest standards of guest service are always offered and maintained
Inform Manager of guests’ and team member needs which may require their attention
Ensuring that team members are always aware of room availability, promotions and Casino happenings
Always look for ways to provide unparalleled service to our guests that will improve our service results
Understand that flexibility to work extended hours to meet the department’s needs may be required
Maintain a constant awareness of safety and accident prevention, immediately report and / or complete an appropriate accident report form if an accident does occur
Constantly be alert for ideas and improvements that could increase productivity and revenues
Maintain and update all training Including emergency procedures
Perform same duties as a VIP Casino Services Lead and Club Host
Assist the VIP Casino Services Manager to ensurethe departments goals are met
Salary.com Estimation for Casino supervisor in Pala, CA
$113,131 to $165,482
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