What are the responsibilities and job description for the Service & Install Manager position at PALFINGER AG?
Responsibilites
Equal Opportunity Employer/Vet/Disabled
- Responsible for troubleshooting lifting systems, resolves issues via phone, email and on-site if needed.
- Strong technical knowledge with the ability to read and understand technical specifications, diagrams, and installation manual.
- Ensure a safe, clean, and efficient service center that delivers a world-class experience to customers by supporting the vision, mission, and values of Palfinger Interlift.
- Ensure that company processes and procedures are adhered to at all levels.
- Manage/ develop customers within the service center territory.
- Be the focal point for all customer communication and incoming calls to the service department.
- Keep customers regularly informed on the status of their vehicles.
- Complete the scheduling of all incoming work into the service center.
- Oversee and manage the open repair order level/ back log.
- Manage and audit the quality of all customer/ billing documentation.
- Prepare quotes for service jobs, follow up and validate accuracy of quoted repairs on completion of work.
- Make sure that any additional work identified upon arrival of a vehicle is quoted within 24 hours of arrival.
- Resolve all service and parts complaints. Complaints are to be reported and responded to within 24 hours of receipt.
- Maintain resource levels as required, including hiring, training, competency management.
- Maintain the customer satisfaction follow-up process including quality control and quick turn- around time."
- 5 years of experience in the areas of mechanical, hydraulic, and electrical systems.
- Must possess excellent written and verbal communication skills. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to create standard correspondence. Proficient verbal communication skills, in English, are required.
- Working knowledge of Microsoft Office Software.
- Enterprise Resource Planning (ERP) software experience.
- Possess an unwavering dedication to premier customer service and support.
- Ability to prioritize tasks and work quickly and efficiently.
- Maintain strong attention to detail and analytical ability.
- Maintain strong problem-solving skills.
- Maintain the ability to work both independently and collaboratively with a team.
- Maintain a professional appearance and provide a positive company image to customers, and public at large.
- Proven ability to work both independently and in a team environment.
- Must have the ability to establish and maintain effective customer relationships."
- Competitive compensation.
- 401(k) with Company match.
- Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered.
- Paid Company holidays and paid Personal Time Off (PTO).
- Opportunity for continuous learning and career growth.
Equal Opportunity Employer/Vet/Disabled
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