What are the responsibilities and job description for the Rental Technician - Winter Seasonal - Full & Part Time position at Palisades Tahoe?
About Palisades Tahoe
Palisades Tahoe is the largest ski resort in the Lake Tahoe region, boasting 6,000 skiable acres across eight peaks. The more than 70-year-old resort celebrates a rich history as the host of the 1960 Winter Olympics, the Spring Skiing Capital, and home mountain to dozens of Olympic and World Cup athletes across multiple snow sports. With an average annual snowfall of 400 inches, Palisades Tahoe frequently operates the longest ski and snowboard season in Lake Tahoe. The European-inspired Village at Palisades Tahoe offers year-round events and over 50 bars, restaurants, and boutiques, many of which are locally owned and operated. Palisades Tahoe is on the Ikon Pass, which offers access to 47 international ski destinations. In 2021 the resort changed its name, trading in a harmful slur for a name that better reflects its values and legacy. Visit the Palisades Tahoe website or call 1.800.403.0206 to learn more. You can also visit us on Instagram, Twitter, Facebook, and Vimeo.
A Great Job and Benefits to Match:
- Free skiing riding privileges to 14 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
- 401(k) plan with generous company match
- Free lift tickets, plus 50% off lift tickets
- 25%-50% discount at Food & Beverage locations at Squaw and Alpine
- 30% discount at Palisades Tahoe operated retail stores, including The North Face, Oakley and more
- Employee Assistance Program (EAP)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Applicants must be 18 years of age.
Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned:
- Provide all customers and employees with top quality customer service in all situations at all times
- Promptly acknowledge and greet every guest that enters the store
- Demonstrate expertise in product features and benefits of all retail items and rental fleet in the store
- Determine guest needs by asking open ended questions and choosing the best equipment for them
- Size the guest’s foot and find the appropriate boot for them
- Recommend proper ski and pole length (or boot or board length/sizing for snowboards) for ability, age and height and weight of guest
- Maintain binding certification, ensure proper legal settings of bindings
- Follow all binding manufacturers’ mandated procedures with regards to binding adjustments
- Ensure all rental contracts are accurately completed
- Explain in detail to the guest the operation and safety features of their rental equipment
- Understand and show proficiency in the RTP POS system
- Check that the proper equipment is returned, check for damage
- Ensure the guest is satisfied with their rental experience and thank them for their business when they are leaving the store
- Maintain cleanliness standards of shop and proper storage of equipment
Competencies and Job Requirements:
- Effective communication skills, oral & written
- Strong sense of customer service & safety awareness
- Able to understand and follow verbal and written instructions.
- Have a neat & clean appearance in compliance with the company grooming standards
- Punctual, able to report at scheduled start time
- Work well as part of a team.
- Able to work in a fast paced environment while maintaining a high level of accuracy and courtesy.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 100% or more of a normal 8 hour work shift. Must be capable of occasionally carrying, lifting. pushing or pulling up to 50lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.
Working Conditions:
Indoor/Outdoor: While performing the duties of this job, the employee will occasionally be exposed to outside weather conditions.
Hazardous Materials/Noise: The noise level in the work place is usually moderate.
Equipment Used in Job: POS system, skis, boots, bindings, ski tuning equipment, hand tools
Experience
Required- One to three months customer service or related experience and/or training; or equivalent combination of education and experience
- Experience with a POS system.
- Trained and knowledgeable of ski/snowboard equipment, binding and boot function and use.
- Basic knowledge of hand tools.
Education
Required- High School or better