What are the responsibilities and job description for the CSI Coordinator position at Palm Beach Acura?
The Ed Napleton Automotive Group is looking for our next CSI Coordinator. This is an exciting opportunity in a growing, fast-paced industry. Located at Palm Beach Acura, the CSI Coordinator is responsible for communication and follow-up with customers to ensure excellent customer satisfaction and customer retention.
Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50 dealerships throughout eight states. Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity.
What We Offer:
- Competitive compensation plans
- Family Owned and Operated – 90 years in business!
- Medical, Dental, and Vision Insurance
- 401K and additional benefits
- Accrued Vacation Time
- Paid Training
- Discounts on products, services, and vehicles
Job Responsibilities:
- Face to face communication with customers while waiting on completion of services
- Analyzing customer data to determine potential needs
- Recognizing and capitalizing opportunities to further assist
- Answer customer questions regarding recent product and service purchases
- Make outbound customer calls
- Work simultaneously with multiple computer applications and databases
- Ensure that customers are happy with their service experience
- Answer customer/client requests or inquiries concerning services, products, equipment, claims, and reports problem areas
- Hold weekly meeting with service team to resolve service concerns
- Increase survey count submission
Job Requirements:
- Automotive customer retention or service experience strongly preferred
- High school diploma or equivalent
- Strong communication skills, both oral and written, with proven ability to communicate effectively over the phone
- Excellent organizational skills, with extreme attention to detail, accuracy, and accountability
- Energy and passion for delivering results in a fast-paced, metric-driven environment
- Strong interpersonal, relationship-building and listening skills, with a natural, effective conversation style
- Proficient in Microsoft Excel and Word
- CDK background a plus
