What are the responsibilities and job description for the Food & Beverage Director position at Palmetto, NOLA?
JOB DUTIES
• Monitors performance to ensure adherence to all service standards, sanitation standards, productivity standards
to ensure exceptional guest satisfaction
• Hire, train, schedule, support, review and discipline employees directly accountable to his/her position, to
maintain highest possible levels of employee morale and department productivity
• Understand and respond to all guest needs and requests in a timely and professional manner
• Extend a courteous, friendly and professional greeting to guests as they arrive to thank them as they depart
• Maintain daily cash controls, tip reporting requirements and financial reporting for department
• Exhibits a positive and involved team attitude to all and promotes positive relations through an environment
that encourages open communications, trust, and mutual respect
• Implement policies and procedures for food and beverage
• Partner with the Executive Chef to continually collaborate on the performance of the menu, both on guest
feedback & profitability
• Ensure entire menu is available daily and hours of operation are strictly adhered to
• Strong effective communication, organization, problem-solving, and follow-up
• Manage and motivate all food & beverage personnel
• Embrace diversity of opinions of the entire team and effectively manage any negativity by leading with impactful
solutions that will create synergy for the entire food & beverage division and provide positive inter-divisional/
inter-departmental relationships throughout the hotel
• Ensure that all departments have regularly scheduled staff meetings, training and food education