What are the responsibilities and job description for the Level 1 Helpdesk Technician position at Pan-Am Dental Laboratory?
Pan-Am Dental is a full-service dental lab specializing in Crown & Bridge, Flexible & Traditional Partials, Implants, Full Denture and Orthodontic Appliances. We are located in the heart of Downtown Savannah, minutes from amazing parks, shopping, dining, entertainment and beautiful beaches. Pan-Am Dental is a highly sought-after employer, offering abundant chances for career advancement and fostering a warm and supportive atmosphere where teammates genuinely look out for each other.
We offer competitive wages, time off & benefits. We can’t wait to meet you.
Position Description
As a Level 1 Helpdesk Technician, you will assist employees in all of their technology needs. This position will be based out of the Gainesville office, but there may be some occasions where travel would be required (training, new offices, etc.)
General Duties & Responsibilities
We offer competitive wages, time off & benefits. We can’t wait to meet you.
Position Description
As a Level 1 Helpdesk Technician, you will assist employees in all of their technology needs. This position will be based out of the Gainesville office, but there may be some occasions where travel would be required (training, new offices, etc.)
General Duties & Responsibilities
- Serve as the first point of contact for internal staff seeking technical assistance via phone, email, or in person.
- Provide remote troubleshooting by diagnosing and resolving basic technical issues related to hardware, software, and network connectivity.
- Walk staff through problem-solving steps and document solutions.
- Escalate unresolved issues to the appropriate support team.
- Assist with software installations, updates, and configurations.
- Maintain accurate records of user interactions and resolutions.
- Collaborate with other IT team members to ensure seamless operations.
- Contribute to internal documentation by creating knowledgebase articles to assist users.
- Proven experience as a helpdesk technician or in a similar role.
- Basic knowledge of dental lab software and equipment (e.g., CAD/CAM systems, imaging software).
- Strong communication skills, both verbal and written.
- Customer-oriented mindset with a desire to help colleagues.
- Ability to work independently and as part of a team.
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