Coordinator, Catering Sales

The Catering Sales Coordinator role provides key administrative support to a team of catering sales representatives that generate more than $140 million in annual sales revenue. This support includes both administrative functions as well as coordination with internal customers and business groups to ensure the sales representatives are able to focus on growing their business and assisting new and existing customers. The Catering Sales Coordinator must be committed to continuous learning and show great flexibility and adaptability in applying new as well as tried and true knowledge wherever it is needed. This role is an extension of the catering sales team and a great source of catering knowledge who shares their learning with other internal associates.

This position will be remote, work from home based out of the Central Time Zone.

The primary responsibilities of this job include, but are not limited to:

Administrator

• May assist with the customer proposal processes by creating new or modifications needed to existing proposals
• Implements CCA adjustments including adding/removing authorized users on Accounts
• Support administrative needs of Sales Reps in relation to new Catering initiatives such as setting up Panera Day @ Work sites, collecting information for Boonli set up or assisting with Panera Connects orders
• Completion of Preferred vendor forms
• Coordinating needs around ServeSafe Certificates and certificate for insurance requests.
• Maintains all administrative processes with an eye for detail and organization allowing the assigned catering sales team easily access information as needed.
• Expertly and accurately maintains the data integrity of Salesforce.com

Order Execution

• Assist with Café outreach when follow up is needed
• Catering Order support to ensure orders are delivered in a timely fashion and according to the desire of the customer
• Help to support order details and payment, including facilitation of credit cards with cafes or refunds or other order research needs
• Understands all aspects of fulfilling catering orders and knows the menu thoroughly
• Help convert customers to using panerabread.com to place orders
• Connect with Catering Operation Manager (where applicable) to find solutions to customer orders that need attention
• When needed, bring the appropriate leaders together to coordinate specific delivery needs

Business Building Support

• As a business builder the Catering Sales Coordinator builds trust and strong relationships with internal clients in support of external customers to coordinate getting needs addressed.
• A strong problem solver who works with resolving issues with missing and/or late orders with a cafes and billing issues.
• Through their excellent organization and keen prioritization each order or issue receives the attention and follow up required.
• Produces reports based on the needs of the assigned team
• Research key sales associate reports and processes for missing sales credits, miss-keys, duplicate accounts.

Qualifications include:

• Associate’s or Bachelor’s degree preferred. Relevant work experience can be taken in lieu of a formal education.
• Minimum 2 years in food service or sales experience preferred
• 2 years’ experience in an administrative role supporting a team
• Strong communication skills – having the ability to communicate to all levels within an organization
• Time Management, having a sense of urgency, proven organizational and time management skills with the ability to effectively prioritize tasks
• Detail orientated
• Ability to build effective relationships with internal and external customers
• Enthusiastic, energetic self-starter, able to work independently as well as with a team
• Ability to coordinate and influence internal customers to accomplish goals and meet deadlines
• Knowledge of Salesforce.com or other similar customer relationship management (CRM) software
• Must be fluent with the Microsoft suite products (Outlook, Word, Excel, PowerPoint)