Job Posting for Service Dispatcher at Panther Heating & Cooling, Inc.
Panther Heating and Cooling is an established HVAC company based in Rock Hill, SC. Our company prides itself on providing quality service to our loyal customers. We are seeking an energetic service dispatcher to join our growing team!
Job Responsibilities:
Schedule all call-in and online service appointments according to company protocol
Communicate with customers to schedule follow-up appointments in a timely matter
Proactively schedule all maintenance services in a timely matter
Dispatch and debrief with service technicians between calls
Answer multi-line phone system and route calls as necessary
Communicate with the warehouse manager to ensure necessary materials are available
Provide weekly reports to management
Issue POs and order materials as needed
Other administrative office duties as required
Job Requirements:
Excellent verbal and written communication skills. Must be able to calmly and clearly communicate with customers, vendors and coworkers.
Must be able to multi task and prioritize work according to the needs of our customers.
Must be comfortable with computers and able to adapt to new software programs. Experience with Service Titan is preferred.
Must be able to work independently and problem solve, but also able to collaborate with the team.
Regularly required to remain seated in a normal position for long periods of time
Regularly required to walk about
Regularly required to maintain balance while walking, standing, crouching, or running
Routinely required to reach up and out with hands and arms
constantly communicates with internal and external customers in person and via telephone. Must be able to exchange accurate information in these situations.
Regularly required to use hands to grasp objects, type, pick up objects, move objects, or hold objects
Occasionally required to stoop, kneel, crouch, and/or crawl
Occasionally required to lift up to 15 pounds and carry a distance of 10 feet
Occasionally required to push and/or pull up to 15 pounds a distance of 10 feet
Routinely required to stand for long periods of time
Constantly identifies and detects written information on equipment labels, written communication, forms and other labels/documents
Constantly operates a computer and other office machinery such as copy machine and calculator.
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