What are the responsibilities and job description for the General Manager position at Papa John's?
Papa John's Pizza is looking for a General Manager. Qualified candidates must possess strong management and organizational skills. This position ensures high quality products and customer service are delivered, while ensuring compliance with all federal, state, and local laws, as well as company ethical business practices. In addition, this position manages restaurant operations including the execution of all company policies, procedures, programs and systems to ensure restaurant profitability.
Our General Managers must demonstrate operational skills including making quality products and ensuring each product meets Papa John’s standards and accurately reflects the customer’s order. Providing an outstanding customer experience, including professionally and promptly responding to all customer concerns or issues is paramount. He/She must be able to motivate their team to deliver quality service to all customers while promoting a fun, energetic, and collaborative environment.
The ability to supervise a restaurant team, maintain adequate staffing levels, properly train team members, ensure compliance with all Papa John’s policies and procedures, and coach to improve performance is a must. Communication and training, as well as promoting quality standards to restaurant team members are important as well.
They must have the ability to execute cash management duties with POS and shift reports, assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss, as well as manage company’s assets by ensuring the restaurant is clean, safe and organized and complies with safety and security standards at all times.
What's on the Menu:
- Demonstrate operational skills including making quality products and ensuring each product meets Papa John's standards and accurately reflects the customer's order
- Provide an outstanding customer experience, including professionally and promptly responding to all customer concerns or issues
- Solicit, share and utilize customer feedback to improve restaurant operations and build brand loyalty
- Supervise a restaurant team, maintaining adequate staffing levels, properly training team members, ensuring compliance with all Papa John's policies and procedures, and coach to improve performance
- Motivate team to deliver quality service to all customers while promoting a fun, energetic, and collaborative environment
- Communicate, train and promote quality standards to restaurant team members
- Execute cash management duties with POS and shift reports, assist in the management of adequate inventory levels using the company's systems and guidelines to minimize loss
- Manage company's assets by ensuring the restaurant is clean, safe and organized and complies with safety and security standards at all times
REQUIREMENTS
- A high school diploma or equivalent
- One year of restaurant management
- Minimum of 18 years of age
- Ability to work nights and weekends
- Ability to work with computers, phones, fax machines and copiers
ABOUT THE COMPANY
As one of the largest pizza restaurant franchises in the nation, Papa John's remains a familiar face in the take-out and delivery pizza business. With over 3,000 locations in the United States alone, various entry-level and career-oriented positions continue to open up.
Do you like to make people smile? Do you like to meet new people? Do you want to learn how to provide world-class hospitality?
We have an organized training program to teach you all of the necessary skills needed to deliver top customer service and earn big tips. In addition to a formalized training program, we offer continued development, training, incentives, and opportunities. We measure success by the many happy faces and top customer service scores.
In addition to being the industry's better pizza, Papa John's also has better jobs! Business is booming and we need great people like you on our team!
Papa John's has more than 4,000 restaurants worldwide. We teach team members to provide outstanding customer service so they can take advantage of professional development opportunities and collaborate in a fun environment.
Salary : $67,000 - $75,000
