Shift Leader

Supervise shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high

quality products and customer service are delivered to ensure restaurant profitability. Other

responsibilities include the management of operations including the execution of all Company

policies, procedures, programs and systems. Ensure compliance with all federal, state and

local laws and ethical business practices.

Essential Duties and Responsibilities include the following. Other duties may be

assigned.

· Demonstrate exemplary operations skills in all aspects of the restaurant including making

quality products for our customers and ensuring each delivered product meets Papa John’s

standards and accurately reflects the customer’s order. Professionally and promptly

respond to all customer concerns or issues. Solicit customer feedback, share feedback with

team, and use feedback to improve restaurant operations and build brand loyalty.

Communicate, train and promote quality standards to team members by utilizing all available

tools including Operations Manual and Team Member Handbook.

· Supervise a restaurant team, maintain adequate shift staffing levels according to projected

sales, properly train team members to exceed customer expectations, ensure compliance

with uniform and appearance standards, and coach for improved performance. Ensure

team is quality and customer focused and build an atmosphere of teamwork, energy and

fun.

· Contribute to sales goals by providing prompt and friendly customer service; building check

averages through team member product training and sales execution.

· Contribute to profit goals by ensuring they stay within company guidelines and target goals

by accurately utilizing the PROFIT System. Execute cash management duties. Assist in the

management of adequate inventory levels using the company’s systems and guidelines to

minimize loss. Manage company’s assets by ensuring the restaurant is clean, safe and

organized; complies with safety and security standards at all times.

Position Qualifications. To perform this job successfully, an individual must be able to

perform each essential duty satisfactorily. The requirements listed below are representative of

the knowledge, skill, and/or ability required. Reasonable accommodations may be made to

enable individuals with disabilities to perform essential functions.

Competencies are classified as the work habits, attitudes, personal characteristics, and

behaviors that reflect how a person accomplishes the duties and responsibilities of his/her job.

· Attention to Detail: Follows established guidelines and procedures to ensure accuracy; gets

work right despite pressing deadlines; concentrates on routine work details and organizes

and maintains a system of records; is alert and aware of surroundings and carefully monitors

technical equipment or processes.

· Commitment to Task: Demonstrates dependability and shows a sense of urgency about

getting results; willing to commit the hours it takes to get the job completed; takes

responsibility for actions and achieves results; overcomes obstacles.

· Customer Focused: Commits to meeting the needs and expectations of the organization’s

internal and external customers; builds and maintains a customer base; delivers a high level

of customer service; searches continually for ways to increase customer satisfaction (i.e.,

customer feedback).

· Initiative: Takes action proactively; addresses issues or opportunities without supervision;

focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm,

and a “can-do” attitude.

· Relationship Management: Initiates and develops relationships with others; demonstrates

credibility; confronts conflict quickly and professionally; inspires confidence in others.

· Teamwork: Works cooperatively with others to accomplish business goals and objectives;

asks others for their ideas and opinions; supports team’s decisions; contributes to the

team’s efforts.

Functional Skills

· Cash management skills

Education and/or Experience

· High School diploma or GED

· Successful and stable employment history

Physical Demands

While performing the duties of this job, the team member is required

to use hands repetitively, stand for prolonged periods, walk, grasp firmly/strongly and

simply/lightly with hands, and use fine finger dexterity. The team member is frequently required

to bend over, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, and

use head and neck in a twisting or static motion and to look up and/or down, and lift and/or

move up to 50 pounds. Occasionally, the team member is required to sit, climb, balance, push

and/or pull, and lift and/or move over 51 pounds.

Additional Information

· Must be 18 years of age or older

· Must have reliable transportation

· Must be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise

· Ability to successfully perform the job duties of all positions in the restaurant, including pizza delivery

· Ability to lead a team during a shift with no supervision

· Work with phones, computers, fax machines and copiers

· Non-exempt, hourly position

· Employment is contingent upon satisfactory results of a background check

Job Types: Full-time, Part-time

Pay: $8.50 - $10.00 per hour

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

Salary : $9 - $10