Client Relations Specialist

$18-$21/hour depending on experience

This position necessitates an energetic, self-motivated, and meticulous individual to assist with the daily operations of a fast-paced and detail-oriented Client Relations department that involves ongoing collaboration with multiple departments including Executive and C-Suite Offices.

Description

We are seeking dedicated individuals with an innate precision and commitment to detail and client satisfaction. If you are adept at organizing, excel in managing your time, and are eager to contribute to a vibrant, team-centric atmosphere in Virginia Beach, then we want to hear from you. Your path to a rewarding career in manufacturing and software starts here.

Duties and Accountabilities

· Provide ongoing administrative support with a wide scope of discretion and judgment.

· Assist in fostering and building client relationships by demonstrating a deep and strong understanding of all products and system platforms.

· Anticipate, manage, and resolve minor issues using independent decision-making in an expeditious manner.

· Properly identify the level of priority on issues and sales opportunities during client communications. Resolve and route cases based on assigned level of priority.

· Assist with client outreach and product demonstrations via virtual meetings with clients.

· Update, maintain and manage customer databases.

· Assist with answering the main telephone system and appropriately identifying and directing calls.

· Work closely with intra- and interdepartmental personnel.

· Assist with all other tasks as assigned for maintaining files and assisting in the preparation of various forms and department procedures.

· Other duties as assigned.

Requirements

· Dedication to hospitality and client satisfaction.

· Associate degree or bachelor’s degree preferred.

· Experience in Microsoft Dynamics 365 CRM (Client Record Management) preferred.

· Bilingual (English/Spanish) a plus.

· Technical customer service is a plus.

· Excellent listening skills and an empathetic voice and manner.

· Reliable transportation for timely work attendance.

· Physically able to push/pull/lift/carry supplies and various works in progress of at least 10-15 pounds.

General Expectations

· Ability or demonstrable proficiency with Microsoft Office programs (Outlook, Word, and Excel) as needed for completion of daily tasks, internal communication, and/or reporting.

· Superior problem-solving capabilities to effectively resolve various client/student problems and situations.

· Strong communication and interpersonal skills, both verbally or written, in a professional and grammatically correct manner where needed or when required with clients, service providers, and/or fellow employees.

· Critical thinking and information systems oriented.

· Interest in technology and in keeping current with software innovations and future industry trends.

· Ability to quickly learn and serve as the department liaison on all information systems applications and knowledge bases as needed for the timely completion of daily tasks.

· Ability to read, process, and follow written directions and procedures.

· Ability to begin, continue, or find work without needing to be told or encouraged to do so.

· Ability to maintain focus and concentration for long periods of time on computer- (seated) tasks.

· Ability to maintain routine and predictability in dynamic and open office environment.

· Ability to prioritize, accomplish goals within set timeframes, and maintain required metrics as per job specifications.

· Ability to work in concert with a team or independently, with or without direct supervision/guidance as needed.

· Ability to self-manage and multi-task while making fact-based or historically valid and justifiable decisions.

· Ability to assist, support, or work in close and harmonious relationships with all inter- and intra-departmental personnel as needed or requested.

· Good vision, with or without corrective lenses, to sustain adequate visual focus over a period of time.

· Ability to consistently comply with established procedures, rules, and regulations.

Compensation and Benefits

• Full-Time, Monday through Friday, 8:30 am to 5:00 pm with mandatory weekday or weekend overtime as needed.

• Competitive hourly wage with opportunities for advancement.

• Medical, dental and vision insurance based upon length of service qualifications.

• Retirement plan with company matching based upon length of service qualifications.

• Paid sick- and annual-leave based upon length of service qualifications.

• Partial paid holidays based upon length of service qualifications.

Additional Information and Signature

For over 32 years, Paradigm, Inc. has proven to be a unique, successful, and dynamic company with a reputation of being the best in our industry. A positive attitude, proven work ethic and a desire to learn and surpass expectations are what you will find in our current employees. We seek hard workers with dependable transportation who possess the same ambition, attitude, integrities, desire, and required skills to join our team.

Simply stated, we want you to be successful: we therefore make every effort to quantify a candidate’s suitability before an offer of employment is extended. Hence, interviewing at Paradigm is a multi-stage process.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Application Question(s):

• How many years of technical customer service experience do you have?
• How many years of CRM experience do you have?

Experience:

• Administrative: 3 years (Required)
• Customer service: 3 years (Preferred)
• Microsoft Office: 1 year (Preferred)

Ability to Commute:

• Virginia Beach, VA 23453 (Required)

Ability to Relocate:

• Virginia Beach, VA 23453: Relocate before starting work (Required)

Work Location: In person