Conference Call Coordinator

Job Title: Conference Call Coordinator SUMMARY: This position holds accountability for coordinating/managing the process of scheduling and prioritizing conference calls to facilitate quality patient management and meet the needs of our customer within a specific time frame. DUTIES AND RESPONSIBILITIES: Coordinate and schedule conferences for Network Managers, Medical Directors, Internal Staff and carrier contacts (customers). Work with Paradigm Management Team to prioritize/organize conferences by urgency, time frame. Work in coordination with assigned DKA to establish carrier availability for customer education calls Provide customer service to both internal and external customers.  Act as a liaison, for internal and external customers.  Problem solves with the Paradigm Management Team. Manage frequent high demands and high urgency situations effectively and calmly. Communicates with internal customers, medical doctors & staff in a professional manner. Responsible for complying with Paradigm IT security requirement and policies. Responsible for safeguarding Paradigm or Paradigm related IT passwords. Responsible for notifying Paradigm of any IT security incidents per policy with Information Security Incident Management.   QUALIFICATION REQUIREMENTS:  To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education - High school diploma or equivalent. Experience - A minimum of five years of experience in administrative support services and a demonstrated history of success in working in a fast-moving, demanding environment.  Intermediate to advanced computer skills, including extensive knowledge of various software packages including Microsoft Word and Outlook Language Skills - Excellent oral communication skills and phone presence.  Ability to read and comprehend instructions.  Must be able to prioritize workload and be able to work with a minimum amount of supervision.  Must be able to produce written correspondence.  Customer Service - Strong telephone skills are key in this role.  Ability to be upbeat, attentive, and prioritize the competing needs of multiple customers. Problem Solving - Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret a variety of instructions and deal with abstract and concrete variables.  Ability to independently problem solve and identify creative solutions.  Ability to “multi-task” in a paced work environment.  Ability to juggle tasks, handle last minute changes in a fast-paced environment. Any combination of education/experience and knowledge that demonstrates the ability to perform the functions of the position will be accepted. PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Activities - While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk or hear.  The employee is frequently required to sit.  The employee is occasionally required to stand and walk. Weight Lifted/Force Exerted - The employee's job does not require weight to be lifted or force exerted. Vision Requirements - Specific vision abilities required by this job include close vision and the ability to adjust focus. WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Environment Conditions – Office environment with office level ambient noise and conditions. While performing the duties of this job, the employee does not work in wet or humid conditions (non-weather), work near moving mechanical parts, work in high, precarious places, endure outdoor weather conditions or endure extreme cold or heat (non-weather). Noise Level – Will be low to moderate noise found in typical office environments. EMPLOYEE ACKNOWLEDGEMENT AND ACCEPTANCE I have access to a number of Paradigm data systems and information in my position. Some or all of the systems contain confidential, personal and/or health information. I understand that if I disclose any of the above information without authorization, such disclosure may be grounds for immediate termination of my employment. I acknowledge I have received and read my job description and understand and accept the responsibilities, qualifications, physical demands, and work environment this position requires. Furthermore, I understand Paradigm may run pre and post-employment background checks on me.                                                                                                                                     /                 Employee (print name)                                 Employee Signature                                    Date

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