What are the responsibilities and job description for the Service Desk Analyst position at Parasol Alliance?
Position Mission Service Desk Analysts will provide exemplary service from start to finish of any customer interaction by following best practices and procedures. They will be leaders in the field of technology, masters of providing precise information and quick resolve to the customer's satisfaction.
Responsibilities
- Tier 1 support for all client tickets.
- Tier 2 support when possible by ability.
- Onsite support of hardware and software.
- Vendor contact as required to resolve tickets.
- Ticket resolution as per the client service level agreement.
- Detailed documentation within service tickets on issue steps and resolution.
- Excellent customer service on the phone, via email and in person.
- Ability to follow company process and procedures.
Requirements
- Healthcare experience preferred; long-term healthcare support experience is a plus.
- At least 2 years of tier one support in an enterprise environment is required.
- Comfortable with multiple enterprise systems such as Active Directory, Microsoft Office Suite, Windows Operating Systems, file shares, printers and copiers, phone systems, Exchange, basic network and systems administration and desktop hardware support.
- Excellent communication and customer service skills are required.
- Local travel required.
- Proof of COVID-19 vaccination may be required for employees who serve our senior living clients onsite.
Benefits
- On the job training
- Hybrid working schedule
- Medical, dental, vision, 401k
- Unlimited paid time off
- Certification reimbursement
- Career development program
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