IT Site Services Specialist

JOB DESCRIPTION

Job Title IT Site Services Specialist I

Location Mohali

Essential Function

• Provide technical user/systems support for desktops/laptops and user computing environments.
• Contribute to systems and operational projects.
• Perform workstation Hardware/Software installations.
• Perform Hardware upgrades, maintenance and repairs.
• Resolve end-user incidents & service requests via the Service Desk process.
• End to end ownership of IT asset inventory management.

Relationships

Reports to Manager/Sr. Manager/Associate Director IT Operations

Directly Supervises N/A

Provides Work Direction to N/A

Works Closely with All IT Support Teams

External Relationships N/A

Key Accountabilities

• Provide standard incident resolution via IT Service Desk processes.
• Perform basic workstation, printer and peripheral setup and troubleshooting.
• Configure and deliver new workstation hardware based on approved IT standards.
• Assist with system upgrades, moves, adds and changes.
• Update CMDB as required.
• Assist other IT groups with operational support duties.
• Conduct user satisfaction call-backs as required.
• Additional projects or tasks as assigned by Management.

Skills

• Excellent interpersonal, verbal and written communication skills
• Excellent problem skills
• Client focused approach to work; excellent customer service skills
• A flexible attitude with respect to work assignments and new learning
• Ability to manage multiple varied tasks with enthusiasm and prioritize workload with attention to detail
• Willingness to work in a matrix environment and to value the importance of teamwork.

Education

• College degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) preferred or technical training certificate and equivalent experience.

Language Skills

• Native language and proficiency in verbal and written English

Minimum Work Experience

• Basic experience in systems support and operations, including LAN administration, PC and User support.
• Specific basic experience is required in one or more of the following area: Hardware (Intel based equipment), Software (PC based operating systems and applications); and others.
• Basic knowledge of standard IP-based networking topologies, networking hardware and exposure to network standards, and network protocols.