Customer/Program Manager--Parker Aerospace!

Org Marketing Statement

Parker Aerospace, an operating segment of Parker Hannifin Corporation, is one of the world’s leading producers of flight control, hydraulic, fuel and inerting, fluid conveyance, thermal management, and engine systems and components for the aerospace industry. We design and build equipment for virtually every aircraft and aero engine being produced in the world today.

In addition to game-changing technology, our customers look to us for shorter lead times, lower costs, higher reliability, and lifetime support. All coupled with the positive attitude and innovative thinking of a true business partner.

Parker Aerospace provides unmatched performance for both our customers and shareholders, built on a foundation of core company values. As a result, our business growth is impressive and consistent. Best of all, our team members share in the success resulting from that growth.

• We offer competitive vacation and 13 paid holidays
• 401(k) with a 5% matching contribution with immediate investing
• Competitive annual bonus incentive plan
• Health and dental options effective day 1!

Position Summary

The Customer/Program Manager manages and is accountable for the contract performance for divisional programs to achieve business objectives throughout the program lifecycle for a number of assigned customers. Serves as the customer advocate and ensures effective program management processes, schedule, cost, resources, risk, project change management, and commitments to customers are met. This role is more focused on building and maintaining the customer relationship rather than project managing internal engineering teams and design specifications.

Has regular interaction with customers and site team leaders; coordination may cover multiple sites or may cross divisions.

ESSENTIAL FUNCTIONS:

Serves as primary point of contact for a number of customers and is responsible for all elements of customer management. Acts as customer advocate internally and represents entire division externally.

Ensures customer requirements are met and are in the best interests of Parker by creating the program charter, baseline plan, and other program management components. Ensures that the cost basis and/or pricing is correct by evaluating resource requirements and performing risk analyses.

Responsible for integrated program schedules, data integration, tracking of financial and quality performance, and implementation of corrective actions covering all areas of program responsibility. Addresses critical issues on complex programs and leads the team to develop action plans to improve performance.

Serves as the primary point of contact to the program’s customer and is responsible for the negotiation of contract changes related to scope management.

Organizes and leads programs by defining and identifying required expertise; provides feedback on contribution and performance to team members and their direct manager if in a matrix role. Responsible for plans, budgets, staffing, training, and development of direct staff.

Oversees and approves task planning on programs including resource requirements and effort estimates related to program performance. Establishes and communicates overall priorities and changing program requirements to functional areas.

Ensures strong customer relationships by responding to all customer requests and serving as the primary point of contact for assigned program activities, status and problem resolution.

Serves as key presenter and facilitator at major program reviews. Ensures meeting actions are documented and communicated.

Acts as a consultant to management on specific programs or overall program management. Establishes goals and objectives required to complete programs. Provides mentoring within program management and leadership to varied project teams.

Maintains professional and technical/product knowledge by attending educational workshops, reviewing technical/specialty publications, and/or participating in professional associations. Shares specialized knowledge with others and serves as a resource or expert on program management principles and practices.

JOB REQUIREMENTS:

Bachelor degree (BS/BA) in Engineering, Sciences, Business or a related field; and prior program or significant project management experience. PMP certification required, typically within 6 months of assignment; advanced degree (MS/MBA) and additional certifications (e.g., PgMP, PMI-RMP) preferred.

Demonstrated ability to perform the essential functions of the job typically acquired through ten or more years of related work experience, including four or more years leading multiple projects/programs of varying complexity and scope and direct leadership of teams or customer account management. Prior cross-functional and business experience preferred.

Expert knowledge and proficiency with program management processes, methodology, and architecture.

Ability to effectively demonstrate business skills and lead multiple projects, professional staff, and cross-functional matrixed teams.

Thorough knowledge of industry practices and the marketplace associated with fielded product or service.

Specialized knowledge of aerospace commercial or military contracting and procurement requirements and understanding of financial and labor cost systems and production processes.

Proficient in the use of business applications software and the ability to use specialized project management and financial applications.

Skilled at analyzing and interpreting complex policies, contractual language, and financial reports.

Ability to respond to and negotiate with customers, regulatory agencies, or members of the business community. Skilled at communicating and presenting program information to various levels of management, customers, and/or suppliers.

Conditions of Employment

This role is subject to compliance with the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), which requires the incumbent to be either a US citizen, lawful permanent resident [“green card” holders], or have refugee or asylee status).

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. This position is subject to meeting export compliance eligibility requirements.

(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination

Drug Tests

Drug-Free Workplace
In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.