Night Auditor

Duties and Responsibilities:

• Tracks room revenue, occupancy percentages, and other front office operating statistics
• Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day
• Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier
• Processes guest charges voucher and credit card vouchers
• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift
• Checks to see that all charges are assigned to the appropriate departments
• Verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system
• Verifies all account postings and balances
• Verifies that room rates are correct and posts those rates to guest accounts
• Monitors the current status of coupon, discount, and other promotional programs
• Is able to function as a front desk agent especially in terms of check-in and check-out procedures
• Prepares a summary of cash, check, and credit card activities
• Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information
• Follows the End of Day / Night Audit Checklist
• Balance the day’s charges, making corrections as necessary
• Performs wake-up calls
• Understand principles of auditing, balancing, and closing out accounts
• Respond to guest needs, special requests and complaints and alert the appropriate manager as needed

Benefits:

• Competitive Salary
• Paid Training
• Paid Sick/Personal Time
• Referral Bonus Program
• Guest Review Bonus Program
• Medical Insurance
• Dental and Vision Coverage
• Short Term Disability, Accident Coverage and Life Insurance
• Continuous Growth Opportunity

• High School diploma/Secondary qualification or equivalent
• One-year night auditor experience
• Experience handling cash, accounting procedures, and general administrative tasks
• Ability to stand for prolonged periods of time
• Ability to carry or lift items weighing up to 50 pounds / 23 kilograms
• Ability to handle objects, products and computer equipment
• Basic computer skills to operate various property management and reservations systems, etc.

Other:

• Passionate about people and service
• Strong communication skills
• Reading and writing abilities
• Basic math skills
• Problem solving, reasoning, motivating and training abilities
• Ability to work a flexible schedule including nights, weekends and/or holidays

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.