What are the responsibilities and job description for the PBX Operator position at Parkridge Medical Center?

Description

SHIFT: PRN
SCHEDULE: PRN/Per Diem

At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Advance your career as a Phone Operator today with Parkridge Medical Center.

We are committed to providing our employees with the support they need. At Parkridge Medical Center, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Some of our unique benefits we offer include:

Student Loan Repayment
Tuition Reimbursement/Assistance Programs
Paid Personal Leave
401k (100% annual match - 3%-9% of pay based on years of service)
Identity Theft Protection discounts
Auto, Home, and Life Insurance options
Adoption Assistance
Employee Stock Purchase Program (ESPP)

We are seeking a Phone Operator for our facility to ensure that we continue to provide all patients with high quality, efficient care. We are an amazing team that works hard to support each other and we are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply now!

Job Summary:

You will receive and direct all incoming calls to the appropriate party, in a timely and professional manner.
You will coordinate with Hospital units and staff during visitation times while providing excellent customer service to all employees, visitors, physicians, patients and referral sources.
You will coordinate with RESPOND on individuals presenting for assessments and entering information into the EMTALA log and also on calls and/or regarding potential concerns for customers waiting to be assessed and/or admitted.
You will assist in any possible way with customer/patient/family needs during phone call and visitation times as well as for those waiting to be seen by hospital staff for any reason.
You will coordinate with business office meal ticket monies, safe entries and removals, mail distribution, and vehicle sign ins/outs.

Parkridge Medical Center has served the community for nearly 40 years. Over the years, the 275 bed hospital has built a reputation for advanced technology and compassionate care, making us a hospital of choice for patients seeking quality treatment in the community. We are proud to be one of Chattanooga's best hospitals for healing. Parkridge Medical Center was the first hospital in the area to offer robotic surgery, and features the area's most knowledgeable and experienced robotic surgery team. The Parkridge Medical Center Emergency Department is an Accredited Chest Pain Center, making it a natural choice for those suffering from cardiovascular events when every minute matters.

HCA Healthcare has been continually named a World's Most Ethical Company by Ethisphere since 2010. In 2018, HCA Healthcare spent an estimated $3.3 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Be part of an organization that invests in you. We are actively reviewing applications for our Phone Operator opening. Highly qualified candidates will be promptly contacted for interviews. Submit your application and help us raise the bar in patient care!

Qualifications

High school diploma or GED
Experience in communications preferred
Excellent customer service skills

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Notice

Our Company's recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.

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