Retail team lead

Job Description

ARE YOU CUSTOMER OBSESSED?

• You are responsible for executing best in class sales and service strategies.
• Team Leads reinforce exceptional customer service behaviors delivered by the store team through accountability, reinforcement, recognition, and praise.
• Teams Leads provide value to our guest by delivering a customer friendly in-store and curbside shopping experience
• You will leverage technology to enhance the customer service experience for our internal and external customers.
• You will cultivate an "It can be done" attitude with your team when it comes to overcoming obstacles and bringing joy to our customers.
• Team Leads are responsible for helping deliver on sales, profit, and service targets, as well as delivering on all key Omni strategies and metrics

• Do you possess prior retail management experience?
• Can you lead a team in a dynamic and fast-paced environment?
• Are you obsessed with ensuring that your customers are beyond satisfied?
• Are you adaptable and able to manage change daily through your team?
• Do you possess strong communication skills and the ability to build relationships with your staff and customers?

RESULTS MATTER!

• Team Leads will master all OMNI channel service platforms, including in-store pickup, delivery, curbside pickup, and others.
• You will manage and plan the daily and weekly workload to deliver on store sales goals and customer engagement.
• You will assist the Store Team Leader with team onboarding and learning.
• You will continuously direct and coach store team members.
• You will support the Store Team Leader in holding associates accountable to expectations.
• Team Leads are expected to work a schedule that aligns to customer and business needs (this includes early morning, evening, overnight shifts, and weekends).
• Team leads are responsible for creating an environment that promotes associate engagement and retention.
• As part of the Leader on Duty (LOD) team, you are responsible for other various processes and procedures to ensure an efficiently operating store.

Expected Salary Range : $xx,xxx - $xx,xxx

The salary range offered for this position is a good faith description of the expected salary range this role will pay. PCHI reserves the right to pay more or less than the stated range based on a variety of factors such as experience, geography, etc.

Last updated : 2024-02-27