What are the responsibilities and job description for the Call Center Specialist position at PassionHR?
One of Huntsvile's largest and most respected medical practices is looking for a highly motivated person with exceptional communications skills for their Call Center Specialist position.Averaging 40 hours per week, the Call Center Specialist will answer incoming calls into the call center, direct them appropriately in a fast-paced working environment, and schedule
appointments according to physician profiles. The selected candidates must be able to communicate effectively with patients, physicians, and staff.
This is a temporary position that with the opportunity to become permanent for employees who prove to be reliable and capable of satisfactorily performing the job duties.
Primary Responsibilities/Requirements:
- Answer a high volume of incoming phone calls to the call center in a timely manner
- Direct calls appropriately by transferring and or taking detailed messages
- Schedule appointments according to physician profiles
- Some insurance/billing experience
- Ability to communicate professionally, both oral and written for clear, legible messages
- Pleasant, friendly demeanor with the ability to communicate effectively with patients and
all incoming callers - Assist with any other task assigned
Additional Requirements:
- Ability to work under pressure in fast-paced environments
- Outstanding organizational, verbal, and writing skills
- Independent and highly motivated
- Initiative and self-discipline
- Proven positive, "teamwork" attitude in work history
- Genuine desire to assist and help others
- Expertise in customer service
- Strong communications, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport-building skills
- A patient and empathetic attitude
- Adaptability and flexibility
- Troubleshooting skills, finding solutions to issues, and addressing concerns
- Computer literacy
- Comprehensive knowledge of company, services, medical terminology, and scheduling
preferences
Physical Demands:
- Must be able to use arms, hands, and fingers skillfully
- Position requires prolonged sitting (90% of day).
- Must be agile and able to work efficiently in space limited areas
- Position requires the use of office equipment such as computer terminals, telephones,
faxes, or copiers - Consistently work at a productive pace
- Must readily adapt to frequent schedule changes
