Office Manager

JOB SUMMARY:

The Office Manager performs administrative and office management duties to ensure proper support of Pathologists for timely case sign out and consistent work flow in the department.

JOB RESPONSIBILITIES

ESSENTIAL FUNCTIONS:

• Manage direct reports in accordance with PathGroup policies and ensure development and proper coverage of department.
• Maintain files on non-physician employees as applicable.
• Monitor of all applicable State Licensures and/or compliance.
• Assist with data entry aspects of the Quality Management Program.
• Monitor front office turnaround time and productivity, taking corrective actions when necessary.
• Handle of confidential information.
• Development and enforcement standard operating procedures for the department.
• Manage the distribution and tracking of building access cards and keys.
• Collect and send packing slips and invoices to the appropriate departments.
• Monitor building maintenance and cleaning services to ensure clean and safe work areas throughout the facility.

• Assist the local and regional sales teams when necessary including; sending supplies, providing reports, and resolving problems and concerns related to the laboratory.
• Interact with clients directly, as needed, to address all issues and/or questions in a timely and responsive manner.
• Research and resolve problems related to receipt of pathology reports. Serve as point person for client inquires.
• Handle all other client concerns/complaints as needed.

• Assist with the Quality Management program through the creation and/or maintenance of relevant documents.
• Gather and calculate data for processing of monthly reports and collect applicable QC sheets.
• Ensure that management directives are properly communicated to staff.
• Ordering of Special Stain requests when receptionist is not available to do so.
• Perform clerical duties within the office as needed.
• Perform slide distribution as needed.
• Assist with formatting of laboratory manuals.
• Assist with tracking of competency testing and related updates.
• Make copies and file documents (including slides) as needed to maintain organized records.
• Track attendance and organize meetings as required or directed.
• Assist with routine maintenance of phones, computers, and other system hardware as directed in the absence of the Office Coordinator.
• Support the performance of other laboratory functions/tasks as needed to enhance the overall work flow and productivity.
• Ensure working areas are clean and organized for safe, accurate and efficient department operations, including weekly maintenance walk for identification and addressing of problem areas.
• Keep company integrity by maintaining security and confidentiality of all data, procedures and data system components.
• Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.

NON-ESSENTIAL FUNCTIONS:

• Work with other departments within PathGroup and subsidiaries.
• Nothing in the job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
• Other duties as assigned.