What are the responsibilities and job description for the Account Manager, Issuing position at Pathward, N.A.?
About the Role:
The Account Manager is responsible for collaborating with Program Managers and key internal stakeholders to Evaluate, Design and Implement Prepaid, DDA and Savings products/services while maintaining compliant oversight of existing programs in the market.
The Account Manager serves an advocate for ’s partners, leading implementation and remediation efforts throughout the process, ensuring the highest level of quality, compliance, and partner satisfaction. The ideal candidate is motivated by working with stakeholders to bring new payments products to life leveraging their organizational and project management skills.
What You Will Do:
- Consult with cross functional teams to Evaluate, Design, and Implement new products/services to market.
- Serve as the operational day-to-day point of contact for partners, maintain ongoing contact with internal and external stakeholders and other parties within the payment’s ecosystem.
- Leverage CRM system and internal to document implementation and workflow tasks
- Embody the voice of the partner within the Pathward organization to improve the partner experience.
- Facilitate Risk & Compliance initiatives to ensure complete compliance with all applicable laws, regulations, and internal policies.
- Provide consultative support and guidance to Partners throughout all phases of the implementation process.
- Establish and build strong relationships with internal Pathward teams who contribute to partner success.
- Advise leadership on partner issues; seek guidance to develop solutions as applicable.
- Manage SLA’s to foster speed to market and partner satisfaction.
- Perform other duties as assigned.
What You Will Need:
- Proven ability to consistently manage and prioritize multiple tasks across multiple partners.
- Creative thinking and problem-solving abilities to determine best path forward in an environment where multiple solutions are possible.
- Great rapport building and communication skills with a diverse group of partners and management at all levels.
- Great customer service acumen and ability to champion and articulate the voice of the partner.
- Ability to gain an understanding of partners and their position in the payments industry.
- Maturity to work within and contribute to an expanding organization.
- Ability to work efficiently in a fast pace environment and balance multiple partners and objectives.
- Ability to enable fast solutions to partner ideas and concerns.
- Meet/Exceed team and organizational goals as outlined by leadership.
- 2-5 years account management experience, preferably in the financial services industry
- Bachelor’s degree from an Accredited College or University
The responsibilities listed above are not all inclusive and may be changed at any time.
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