Care Coordinator - M

Description

Position Description:

The care coordinator is a liaison between clients and their families, medical and mental health practitioners, and criminal justice agencies. Care coordinators provide support to clients by educating them on the benefits of attending to their daily living activities and clinical treatment opportunities which ensures a positive treatment experience.

Primary Responsibilities:

• Conduct regular rounds of the facility, ensuring client safety and their participation in the regular activities of the program
• Assist with medication monitoring, counting, and compliance as needed
• Perform urinalysis testing
• Educate and remind clients of the rules, policies and procedures of the facility
• Establish appropriate boundaries amongst clients and staff, ensuring professional and courteous interactions and fostering opportunities to implement newly developed life skills
• Assist clients with their needs and refer them to their counselor for clinical support
• Assist clients with scheduling appointments both on and off site with doctors, family and social service agencies
• Facilitate life skills group activities for clients as assigned by clinical supervisor or director
• Document client movement in and out of the facility by verifying approved passes and providing transportation resources to and from appointments; accompany clients to off-site appointments who have difficulty advocating for themselves and/or have acute health conditions
• Maintain continuity among work teams by documenting and communicating actions, irregularities and ongoing client needs
• Perform additional duties as assigned by program director

Qualifications:

• One-year practical experience in drug/alcohol or mental health field preferred (employment, internship or volunteer work); preferred RADT, working towards certification in drug and alcohol counseling

• Excellent written and verbal communication skills and demonstrated ability to work effectively within a team as well as alone
• Maintain the highest standards of professional ethics and behavior as described in the Pathway employee handbook
• Ability to work effectively with people differing in value systems, ethnicity, cultural backgrounds, language capabilities and disabilities
• Provide client services orientation with a professional demeanor, positive attitude and able to problem solve as needed.
• Must be comfortable with, and entertain frequent interruptions, with patience and decorum, in a fast paced, intensive, client centered environment.

• Must be able to physically respond to clients needs, climb stairs and walk through the facility throughout the work day
• Maintain appropriate personal and professional boundaries with clients and co-workers
• Strong focus and passion to provide excellent customer service
• Basic computer knowledge/skills and the ability to maintain electronic records system
• Receive training and pass certification testing in the areas of HIPAA, 42 CFR and CPR/First Aid
• Must be able to pass comprehensive criminal background check and reference check; may require a valid drivers license proof of current auto liability insurance and clean driving record preferred

Physical Requirements

• Climbing; ascending or descending stairs, ramps, using feet and legs and/or hands and arms.
• Kneeling; bending legs at knee to come to a rest on knee or knees.
• Crouching; bending the body downward and forward by bending leg and spine.
• Reaching; extending hand (s) and arms above head in any direction.
• Hearing; perceiving the nature of sounds at normal speaking levels with or without correction, ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Lifting; able to lift, carry, push, pull or otherwise move objects up to 20 pounds.
• Visual acuity to perform an activity such as: preparing and analyzing data and figures and viewing a computer terminal.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, activities and scheduled shift may change at any time, with or without notice.

Qualifications