Client/Caregiver Coordinator + Office Administrator

What does PIHC do?:

Patience In Home Care (PIHC) is both a Skilled Nursing and PCA providing agency looking for a creative, personal, flexible individual with integrity. PIHC's office is in Andover (next to the border with Coon Rapids on Bunker Lake Blvd) and targeted service area includes Anoka County and surrounding area.

Why PIHC?:

PIHC seeks to create a nurturing environment where everyone’s voice is heard, and everyone is given the opportunity to gain experience and advance their skills. PIHC offers competitive wages and a flexible working environment. Our agency has been growing quite a bit in 2024 and this is a new position to help accomodate growth and new objectives to add services; with growth comes more opportunities for the right person that wants to be part of this with us.

Client/Caregiver Coordinator Office Administrator

This position is for Part Time for 5 hours a day (25 hours week) where we agree to a schedule (hours would be between 9am and 5pm) and if there is more work we can give more work too if you want it. This schedule can be flexible and our ideal candidate would help us with some flexibility too when they can to help find times that work for meetings with clients and onboarding employees.

Please include your preferred working hours with applciations submitted. Working hours would typically be between 9am and 5pm (our advertised office hours), with some flexibility.

Primary Responsibilities

1. Supporting hiring activities (setting up job postings, recruiting, setting up interviews and supporting the interview and employee selection process, coordination of onboarding activities).
2. Assisting with client intake processes and new client referrals through also working with case managers and clients to gather and understand client needs and help support fulfillment (does require driving to clients homes up to 3 times/week (vast majority within 15 miles of our office)).
3. Answering calls, emails and supporting communication with business partners, employees, clients and prospective clients.
4. Supporting data entry activities in Microsoft Access Database or other billing systems.
5. Maintaining team schedules and company calendar.

Secondary Responsibilities

1. Processing biweekly payroll (enforcing employee timesheet standards, documenting issues, entering time totals, and overseeing accurate payroll).
2. Support Nurse charting software MARS and TARS record management and 485 updates and also managing information to and from doctor's offices.
3. Assisting in development of company procedures, documentation, and organization of materials.
4. Billing (enrollment, invoicing, processing & review, and troubleshooting issues.)
5. Supporting implementation of projects such as waivered services and EVV Solutions for employee time tracking.
6. Attending promotional events including job fairs.

Preferred Qualifications (helpful, but not required)

•            Caregiving experience.

•            Case Management experience

•            Home Health care industry experience

•            Billing experience (Health Care experience especially helpful)

Requirements:

•            Flexible team player with a positive attitude and effective organizational and communication skills.

•            Must be fluent in the English language.

•            Experienced with using a computer

•            Interested in doing and learning new things and able to adapt to change.

•            US Work authorization

•            Flexible and constructive!