Recovery Care Coordinator

 Recovery Care Coordinator (RCC)

The Air Force Wounded Warrior (AFW2) Program works with the Air Force Survivor Assistance Program, Airman & Family Readiness Centers, and the Air Force Medical Service to provide concentrated non-medical care and support for combat wounded, ill and injured Airmen (and their families) as they recover and transition back to duty or into civilian life.  

Recovery Care Coordinators (RCCs) provide services that consist of advocacy support for wounded warriors, ill and injured members to enhance their quality of life and strengthen operational readiness. Provide support to enrollee families or caregivers with respect to advocacy support to help make their jobs as caregivers more manageable and alleviate the stress that accompanies a major life change.

Job Duties

• Inputs and updates all Recovering Service Member (RSM) case data in the case database and provide monthly status updates on active cases.
• Provides direct advocacy to support RSMs and their families to ensure all needs are met through the coordination of services and resources from both governmental and non-governmental agencies.
• Assists with issues related to health care, benefits, pay, entitlements, legal and medical and physical evaluation boards.
• Collaborates with the Department of Defense (DOD), Veterans Affairs (VA), and non-governmental organizations to provide maximum benefits for the Wounded Warrior and their families.
• Communicates with a multidisciplinary team throughout the continuum of care.
• Aids and guides on all potentially high visibility issues that may arise as it relates to RSM.
• Ensures all Comprehensive Recovery Plans (CRP) are developed and updated in accordance with the regulations.
• Collects productivity and performance data.

Required Skills/Qualifications:

• Experience in care coordination/case management.
• Excellent organization and communication skills.
• Interpersonal skills with the ability to work with multiple agencies to accomplish project objectives.
• MS Office Proficiency and experience with Database Systems.
• Frequent travel is required.
• Must be legally authorized to work in the United States
• Must pass an extensive background check

Required Education Level: 

• Bachelor’s degree in behavioral or social science, with a preferred emphasis in case management or social work from an accredited US based university

           and

• Three years of experience in case management or social work.

Additional Skills/Qualifications Desired: 

• RCCs must have strong analytical, communication, organizational, and interpersonal skills and can work effectively across multiple agencies.
• Previous active duty military experience or experience working with Service members or veterans preferred.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Office Demands:

• Must be able to operate general office equipment including but not limited to computer, phones and related media and information devices on most or all workdays
• Ability to communicate and interact with others, both in person and/or by telephone to conduct business
• Working under time pressure
• Working rapidly for long periods to meet deadlines
• Must be able to travel as needed and adhere to travel policies and procedures.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

As a federal government contractor, all employees will be required to be fully vaccinated for COVID-19 in compliance with DoD guidelines.  All candidates applying for Patriot Enterprises LLC positions, must attest to being able to meet this requirement to be considered for employment.