QA Analyst (Remote)

The Quality Assurance (QA) Analyst writes test plans, performs test execution, and tracks defects using the defined QA tools, processes, and methodology. The QA Analyst applies proven analytical and problem-solving skills for validating processes and handles moderately complex issues and problems in order to maximize product quality and value delivery in a product or project area.  

Essential Functions 

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.  

• Adhere to established Patterson QA standards for Quality Assurance Process and Methodology.  

• Collaborate with team members, including Software Engineers and Product Owners, regarding feature design. 

• Analyze design documents to create test plan documentation that can be reviewed and utilized by other QA Analysts.  

• Create and execute test plans and scripts that will determine optimal application performance according to specifications. 

• Execute test scenarios using existing documentation. 

• Collaborate with software/systems personnel in application testing, such as but not limited to system, unit, regression, load, and acceptance testing methods. 

• Test any new software to ensure integration into company systems meets functional and non-functional requirements, system compliance, and technical specifications. 

• Perform issue tracking, reporting and resolution of issues found during testing.  

• Define and track quality assurance metrics. 

• Collect and analyze data for software process evaluation and improvements and integrate them into business processes to address the needs of the business. 

• Provide regular status as directed throughout the release cycle to appropriate leadership and development team members.  

• For regulated products, follows regulatory requirements for software development/testing and provide needed documentation.   

• Provide support for escalated incident tickets from end users to resolve application and software issues. 

Additional functions 

In addition to the essential functions listed above, the incumbent may perform the following additional functions.  

• May provide leadership, coaching, and/or mentoring to Associate QA Analysts. 

• Participate in regulatory and compliance activities. 

Required Qualifications 

• Associate degree with emphasis on Computer Science, IT or related QA field or equivalent software experience 

• 2 years’ experience in quality assurance and testing applications 

• Knowledge of software QA best practices, methodologies, tools, and processes 

• Experience with desktop, web, cloud, and mobile applications 

• Ability to conduct research into software-related issues and products 

• Highly self-motivated and directed, with keen attention to detail and ability to prioritize 

• Experience with SQL scripting practices 

Preferred Qualifications 

• Bachelor’s degree with emphasis on Computer Science, IT or related QA field or equivalent software experience 

• Experience working in an Agile/Scrum environment that is team-oriented and collaborative 

• Knowledge of Patterson products and offerings.  

• Experience with application lifecycle management tools such as Azure DevOps 

Working Environment

• Office environment – either in Patterson facility or at home/remote location

• Travel to corporate sites is periodically required (Quarterly or so)

• Periodic on call rotations and available outside of normal business hours on evenings and weekends during critical production release or issue escalation periods

This role is eligible for hire in any of the following States: AK, AZ, CA, CO, CT, DC, HI, ID, IL, KS, KY, ME, MA, MI, MN, MT, NE, NV, NH, NM, NY, OR, RI, SD, TX, UT, VT, WA, WV, WI