What are the responsibilities and job description for the Call Center Representative position at Pawtucket Credit Union?
Pawtucket Credit Union is seeking to hire a Call Center Rep. in our Pawtucket, RI location. At PCU, we rely on knowledgeable professionals to interact with our valued members when they have questions or concerns. The ideal candidate is a quick learner who will handle a variety of important supportive tasks, providing answers and assistance. As the voice of our company, the call center rep must possess excellent communication and interpersonal skill, and enthusiasm for helping members and driving satisfaction.
Education and Experience Requirements
- High School Diploma or equivalent
- Previous customer service experience
Founded in 1928 and based in Pawtucket, Pawtucket Credit Union (PCU) is a growing, member-focused organization serving over 120,000 members. Today, PCU has 17 branches throughout RI, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), North Kingstown, North Providence, Pawtucket (4), Smithfield, Wakefield, and Warwick (2), along with a loan production office in Foxboro, MA.
We are committed to helping members achieve their financial goals. Pawtucket Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve.
PCU offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more!
EOE/M/F/Vet/Disabled