What are the responsibilities and job description for the Collection Specialist position at Payvantage?
We are looking for an competent collection specialist to contact clients and collect outstanding payments. The ideal candidate will be professional and trustworthy, while maintaining excellent communications skills.
Responsibilities
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
Requirements
- Proven experience as a Collection Specialist or similar role
- Knowledge of billing procedures and collection techniques (e.g. skip tracing)
- Working knowledge of MS Office and databases
- Comfortable working with targets
- Patience and ability to manage stress
- Excellent communication skills (written and oral)
- Skilled in negotiation
- Problem-solving skills
- High school diploma; Associate’s/Bachelor’s degree is a plus
Bonuses and commissions will be paid for achieving goals and quotas.
Job Type: Full-time
Pay: $13.00 - $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Physical Setting:
- Office
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Bonus pay
Pay may depend on skills and/or qualifications
Application Question(s):
- What makes you a "perfect fit" for this position?
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Excel: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: One location
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