Account Specialist

• Hybrid Work Environment (after training, in office 2 days/week – Tues & Thurs)
• Generous benefits and fun perks! 

Hey there, event enthusiast! 👋 If you’re looking to work for a company that’s upbeat, supportive, and a 4x recipient of Madison’s “Top Workplaces” Award, let's connect! pc/nametag is an entity of Avery Products Corporation, which means you get the best of both worlds: The close-knit culture of a 90 person team, backed by the strength and success of a growing global network.

As an Account Specialist, you will have an active role in the daily management and growth of our top customer accounts. The Account Specialist will work closely with our Business Development and Account Management team members to strengthen customer loyalty and drive revenue. This is an exciting opportunity for a customer-focused, friendly and driven individual to make an impact not only with our customers, but with our business as well.

Your Day as an Account Specialist: 

• Daily point of contact for top strategic verticals and/or customers, managing orders, special pricing, and incentive programs to ensure customer satisfaction.
• Partners closely Business Development and Account Management Reps to ensure customers are well cared for. 
• Take the lead on resolving order challenges and escalating as necessary.
• Address emerging problems, customer complaints, and order-related issues to maintain and strengthen customer relationships. 
• Participate in Business Development and Account Management Rep strategic meetings with top clients.
• Contribute to sales development efforts by handling product consultations, Year-Over-Year follow-ups, and Tradeshow lead follow-ups.
• Manage customer inquiries through various channels and incorporate cross-selling, up-selling, and exceptional customer service in every interaction.
• Meet individual sales goals and contribute to team objectives, including corporate financial targets, service levels, net promoter scores, and customer satisfaction ratings.

Your Qualifications:

• 3 years of strong customer service experience, ideally in a contact center environment
• Some experience in managing large customer accounts
• 1 year of soft sales experience
• Strong attention to detail and time management skills
• Comfortable working at your computer throughout the day
• Proficient with Microsoft Office Suite, ERP order entry systems
• Ability to type minimum of 40 WPM
• Ability to quickly recognize and resolve potential issues
• Strong work ethic and self-starter with the ability to manage multiple priorities
• Ability to quickly develop a rapport with customers with a professional and friendly attitude
• Excellent listening skills with the ability to ask probing questions and understand concerns
• Excellent interpersonal skills; must have strong verbal and written communication skills
• Ability to travel occasionally for client visits and to exhibit at tradeshows (up to 15%)
• Ability to work Monday – Friday, 8-hour shift within 8am to 5pm

Who We Are: 

At pc/nametag, we believe meaningful connections are created through shared experiences. That’s why we've made it our mission to create a more connected world through innovative, socially conscious products and service offerings. Best known for our customizable identification items like name badges, lanyards, and ribbons, pc/nametag helps business and event professionals deliver unforgettable meetings, conferences, and gatherings that make an impact. 

What we offer:

Our employees are our greatest asset. That's not just a catchy phrase—it's the pc/nametag way! We support you by offering tons of opportunities for growth, development, and support. Plus, we’ve also got you covered with full benefits, PTO, and more: 

• Competitive Pay: Receive compensation commensurate with experience. 
• Comprehensive Benefits: Includes health, dental, paid holidays, and more. 
• Amazing 401(k): Save for the future with our 401(k)-match program. 
• Generous PTO: Enjoy paid time off starting at 16 days per year. 
• Gainshare Bonus Plan: Celebrate company success with financial bonuses.  
• Hybrid Environment: Support work/life balance with the flexibility you need. 
• Growth Opportunities: Support your professional development year-round. 

Did we mention we love having fun? 🎉 Happy hours, team outings, catered lunches, themed dress-up days, and ice cream socials are just a few examples of activities we host to infuse fun into the workweek.  

Join the Tag Team! 

If you're ready to join a company where you can learn, grow, and celebrate your hard work in a supportive environment, pc/nametag is the place for you. Learn more by visiting our website at pcnametag.com.  

Email your resume to jobs@pcnametag.com and indicate Account Specialist in the subject line. We are proud to be an equal opportunity employer and provide a drug-free workplace.