Function

The prime responsibility of the Regional Training Manager (RTM) is to develop clinic managers and their team members to become their very best in the execution of the most effective known practices which lead to best performance outcomes. The RTM’s mission will be to help every employee achieve their maximum performance potential. The RTM will work in support of the Operations Director traveling frequently within the region with a focus on employee skill-building, sales process execution, accelerating revenue growth in each revenue category within each location, and execution to brand standards, all leading to significant improvements in monthly revenue and profit growth. A successful RTM will implement new training and development initiatives under the guidance of the National Ops Training Director and own the process of embedding those new practices and skills in the clinic employees. The RTM will facilitate these competencies, capabilities, and significant performance improvements all while exemplifying the behaviors of PCRK Core Values, lifting others up, treating everyone with respect, helping everyone to win in their roles, and as a result improving employee retention.

Experience

• A proven ability to lead and develop location team(s) that support and execute on a sales and service culture
• A proven ability to identify, develop, and promote leaders within a location and multi-unit setting
• A proven ability to build authentic relationships based on mutual accountability, authenticity, and excellence that aims towards achieving service and financial goals
• Comprehensive understanding of Profit & Loss statements
• Experience in a leadership role (Spa/Sale management preferred)
• Proficiency in Microsoft Word, Excel, PowerPoint
• Strong analytical, communication and people skills

Responsibilities

• Understand, believe in, and uphold PCRK Group and Massage Envy’s Mission, Vision and Values. 
• Develop others to have a thorough understanding of Massage Envy services and products
• Promote and implement new products, services, and initiatives.
• Help to ensure sustainably strong growth across all assigned locations with respect to massage therapist staffing levels, guest count growth, active member base, membership dues, service volume, enhancements, advanced services, skincare, retail, and through training, demonstrating, influencing, coaching, supporting, and rewarding team members.
• Work with assigned locations to implement business tactics that effectively address declining areas of the business.
• Continuously train managers on soft skills, business acumen, and key behaviors and habits to strive for professional development.
• Visit and work in locations daily under the advice of the Ops Director who you will have a dotted line reporting structure to, and your manager the National Ops Training Director who will provide you with the specific direction, mission, and methods by which to execute the performance improvement tasks necessary.
• Evaluate employee capabilities, and training needs individualized to each person’s unique experience, knowledge, and capabilities.
• Participate in company and regional calls as needed.
• Provide coverage when needed where there are shortfalls in key team members such as GMs, or AGMs and use that time to assess team members, demonstrate and teach best practices, and develop follow-up action plans for those in need.
• Conduct the onboarding of new managers into your region’s clinics and other team members as required at any given time.

Requirements

• Ability to travel (up to 90%)
• Strong influencing and communications skills
• High emotional intelligence and ethics
• Strong sense of ownership and pride in seeing others succeed after you have developed them
• Proficient in Microsoft Office products
• At least 2 years of experience in business leadership, at the multi-unit level is preferred.
• At least 2 years of experience in training and developing others, or equivalent experience as a leader in a Massage Envy business.
• Demonstrated success in leading improvements in skill development and business results.
• Knowledge of various training and development best practices
• Ability to lead a full training cycle from start date to mastery.
• Bachelor’s degree or higher is preferred.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, and crouching all day. The employee must frequently lift and/or move items over 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. This position requires regular travel.  Some long hours and weekend work may be required.