Community Assistant

Community Assistants play an important role in creating community among students living on campus. The experiences you will have in this position will educate and challenge you and will prove to be valuable as you move through life.

POSITION REQUIREMENTS

1. Must maintain a 2.0 cumulative grade point average and be in good academic standing.
2. Must agree to live in The Henry for a duration of 2 semesters.
3. Candidates must commit to a full year of service (fall and spring semesters) and be available during all training dates
4. Candidates understand that they will work an average of 20 hours per week (this total includes duty shifts, on-call hours, office hours, and special event work hours).

REQUIRED SKILLS AND EXPERIENCE:

• A desire to help others and impact your community
• A strong customer focus mindset
• Ability to effectively solve problems and communicate information clearly and accurately
• Ability to read and write English fluently
• Ability to perform basic to intermediate math
• Computer literacy required
• Should possess initiative, responsibility, and good judgment as well as the ability to act independently, with little or no supervision while performing a variety of tasks.

POSITION BENEFITS:

• Work an average of 20 hours per week
• Discount off your monthly rent payment.

Essential Duties

The essential function is to offer a living environment that will be an integral part of the educational experience offered in the city of your community. The Community Assistant is expected to help facilitate community development and demonstrate their investment in the overall growth of each person by encouraging them to make the most of their experience.

Community Development

• Establish a rapport that makes residents feel comfortable in approaching the CA with concerns and ideas. Make sure tenants understand the role and function of the CA and other property staff.
• Assist residents in transition to the community.
• Serve as a positive role model.
• Mediate conflict and disagreement with residents.
• Develop trust and relationships with residents while maintaining privacy.
• Educate residents on their rights and responsibilities within the community.
• Initiate and implement regular social/recreational and educational/cultural programs or activities for residents according to the property programming model.
• Refer students with health, counseling, academic, or personal concerns to college resources.
• Assist others with the development and implementation of programs. Programs may be staff initiated or resident initiated.
• Keep residents well informed of community and campus activities.

Community Policies

• Provide general supervision of resident conduct in the community and proactively educate residents about community standards.
• Promote an environment conducive to effective living for all.
• Be available to residents and staff for designated on-call hours. If necessary, respond to behavioral issues, and assist residents with emergency situations.
• Communicate policies and provide explanations to residents in order to gain student understanding.
• Confront residents who are violating community policies and regulations; appropriately explain and enforce them when confronting residents and visitors. Document incidents as required.
• Submit a report to Property Manager within 24 hours of all incidents and situations, which threaten the health and safety of residents and/or violate community policies and regulations.
• Maintain privacy about resident and building concerns

Administrative Tasks

• Assist with check-ins on Move-In Day
• Report and follow-up on maintenance concerns.
• Check out and sign in packages that are oversize and place in Package Room
• Complete weekly reports, incident reports, and communication logs as needed/required.
• Work front desk as scheduled.
• Other duties, as assigned, to ensure the office operates effectively and efficiently.
• Perform other tasks and duties, as assigned by Property Manager

Marketing Apartments:

• Greet prospective residents and schedule tours for leasing staff as needed
• Utilize established sales and marketing strategies to increase property and social media traffic
• Maintain thorough product knowledge of the property

THE COMMITMENT:

• On-Call: Each CA will have one weekly on-call night 6:15pm-9am and one weekend on-call per month. Being On-call entails staying in The Henry to respond to calls/incidents as needed.
• Opening, Closing, and breaks: CAs will be expected to work additional hours in August to prepare for opening and opening weekend (AKA Turn)
• Breaks and Holidays: The CA staff is expected to share on-call and desk coverage responsibilities over breaks and holidays.
• Marketing: CAs may be asked to work additional hours to assist with marketing events. In addition, you will be asked to travel throughout the community during desk shifts to complete marketing tasks.
• Training: Participant in the Arrive program to learn Peak minus the Peak Leasing Experience. Attend additional training to learn about the University of Tampa's resources and reporting requirements.