Assistant Manager

The Assistant Manager of Operations will be responsible for day to day operations and financial functions of a student housing property. This onsite leader plays a key role in the delinquency and collection of rent to optimize the propertys cash flow and financial position.

Business Expertise:

• Self-starter who is capable of taking on responsibilities and initiating ideas
• Tenacious individual who can create a respectful sense of urgency with rent collection
• Knowledge of operation and financial concepts such as: budgeting, revenue, and NOI
• Flexible and capable of prioritizing tasks when working in a busy and changing environment
• Team player that can successfully motivate and lead a team

Essential Duties & Responsibilities:

• Responsible for rent collections and accurately post all rent and other income in a timely and efficient manner
• Monitor and follow up on bad debt to include preparation of late notices, resident and guarantor contact, and filing of evictions
• Assist in preparation and processing of all leases and related paperwork for approval by property manager
• Assist the property manager in preparation of weekly and monthly reporting requirements
• Responsible for helping property meet budgeted revenues, expenses, and Net Operation Income
• Assist in the recruiting and interviewing process
• Write up and file services requests from residents upon receipt, and take necessary steps to ensure timely response by appropriate staff
• Assist with supervising the maintenance staff in scheduling and, when necessary, directly scheduling property repairs with outside contractors as needed
• Address complaints and resolve issues in a timely and professional manner
• Assist with leasing responsibilities to maximize occupancy
• Participate in quarterly property inspections as well as during move-in and move-out
• Assist in maintaining key control of occupied and vacant units

Education/Experience and Technical Requirements:

• High school diploma or equivalent is required; college degree preferred
• Accounting, bookkeeping, and/or collections experience in multi-family housing, hospitality, or retail industries preferred
• Ideal candidates will have 2 years of leasing off campus student housing apartments
• Excellent verbal and written communication skills
• Position requires an impeccable attention to detail and strong organization skills
• Technically savvy individual that can navigate through various social media platforms and a familiarity with Microsoft Office
• Technical proficiency in property management software; Entrata proficiency preferred
• Proven ability to embody and demonstrate the Peak Mindsets

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