Academic Placement Advisor

The Academic Placement Advisor will work in conjunction with the Academic Placement Services team to determine appropriate academic courses and program(s) for all prospective students. This is a phone queue environment interacting with prospective families interested in enrolling in a Connections Academy school. This position will review and evaluate online student academic documentation and skills assessments, consult with parents, administrators and other staff to make appropriate academic placement decisions, and maintain data concerning the entire process

Primary Responsibilities:

• Facilitate communication of inbound calls, outbound calls, and WebMails daily to assist families throughout the enrollment process;
• Approve course schedules for students entering Kindergarten through Grade 11, using Pearson’s Education Management System’s Course Placement Tool;
• Review student performance, by evaluating report cards, state standardized test scores, and placement tests and match against Pearson curricular options to determine which course(s) of study are appropriate for each student;
• Demonstrate a thorough understanding of Pearson’s K-12th grade curricular options and state specific processes;
• Understand and be able to assist prospective families with understanding the requirements of the enrollment process;
• Determine gifted and talented course eligibility for students in Grade 3 through Grade 8 using academic documentation, skills assessment results, IQ testing scores, and state standardized test scores;
• Evaluate transcripts and determine transferable credit for high school applicants;
• Demonstrate a thorough knowledge of high school graduation requirements and course sequences;
• Communicate with School Counselors, Principals and Teachers to help determine appropriate placements for students and families with specific needs;
• Communicate grade level placement decisions clearly and accurately through verbal and written communication with families;
• Consult with and counsel families to determine an appropriate academic fit for each student; and
• Other duties as assigned.

Pearson Virtual Schools is focused on providing a flexible work environment to its employees, including the ability to work from home on a regular basis in most positions. We believe that flexibility in work/life balance is a critical part of our culture and employee satisfaction, and we are proud to provide to our employees the ability to work from anywhere, anytime. In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations.

The following equipment will be provided to you by the company as a full-time employee:

• Laptop
• Headset

Requirements:

• Bachelor’s degree preferred
• Prior customer service experience is highly preferred
• Prior experience in a phone queue/call center preferred
• Experience in an educational setting/school, preferably as a registrar (or with scheduling experience) or school support professional a plus
• Knowledge of curriculum as it corresponds to students’ developmental stages and state standards a plus
• Knowledge of online student information systems a plus
• Excellent communication skills, both oral and written
• Able to act as a team player and demonstrate flexibility in a fast-paced work environment
• Must be able to learn quickly and multitask
• Fast thinking and good problem solver
• Good organizational skills and attention to detail are essential
• Proficient in Google Business suite

Key Capabilities:

• Customer Centric – Acts with a strong customer mindset (both internal and external) and is a visible advocate for the customer. Builds strong relationships with customers and uses those to improve their experience and outcomes.
• Communications - A great communicator who engages teams and stakeholders with thoughtful delivery and messages that resonate.
• Works well in a matrix - Models collaboration, solves problems with peers, builds trust and support.
• Takes personal responsibility – Can be relied on to complete tasks timely and well, demonstrates “ownership” regardless of the outcome, proactive in exploring and exploiting new opportunities.

As required by the Colorado Equal Pay Transparency Act, Pearson provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the starting pay for this role is $19.86/hr This position is not bonus eligible, and information on benefits offered is here.

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

Job: CUSTOMER SERVICE

Organization: Virtual Learning

Schedule: FULL\_TIME

Req ID: 7165