Enrollment Document Verification Associate

Company Summary :

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology—and each other to surpass these boundaries—we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Department Summary : Enrollment Experience Group

The Enrollment Experience group’s primary purpose is to provide the best possible experience for families enrolling in Connections Academy schools. We are accountable for expediting enrollments and driving customer satisfaction of families, students, and partner schools. We provide:

• Lead follow-up and nurturing
• Dedicated contact center enrollment support for students and families in the enrollment process through phone, chat, and written communication
• Outreach to families during the process
• Senior-level relationship management support to partner schools for enrollment and academic placement, including collaboration on enrollment strategy

Position Summary:

Reporting to the Supervisor of Enrollment Processing, the Enrollment Document Verification Associate supports the functions of the Enrollment Processing team by accurately and efficiently reviewing student enrollment documentation. The Associate communicates with families regarding missing or incomplete enrollment data and responds to caretaker inquiries.

Other responsibilities include the maintenance of enrollment data and assisting with the saving, uploading, and scanning of enrollment documentation as needed. The Associate will work with the Enrollment Team to provide the most accurate and timely turnaround of enrollment data verification. A successful candidate will remain current on regulations and requirements for all states in addition to state and federal guidelines related to student’s data and school-specific deadlines. The Enrollment Experience Group is the critical first connection between Connections Academy and our families, and it is essential that the Enrollment Associate, as a member of the Enrollment Experience Team, provide the necessary level of support to meet our goals.

Primary Responsibilities:

• Accurate processing of enrollment documentation including proof of age, proof of residency, and immunization records within 24 business hours of receipt;
• Communicate with families who have submitted invalid or incomplete documentation through phone and email correspondence;
• Contact families who have been identified as needing additional support or documentation;
• Assist with naming, saving, and uploading of enrollment and academic documents as needed;
• Assist the Enrollment Processing Team in record maintenance, as needed;
• Develop an understanding of the enrollment document upload process in order to communicate when issues occur;
• Clearly communicate additional enrollment and placement tasks that are needed in order to progress through the process in verbal and written form;
• Maintain accuracy of student records/data in accordance with all regulatory requirements;
• Coordinate with the Enrollment Team to assist with counseling calls made to prospective families;
• Remain up-to-date with changes in policies and requirements, and communicate these changes to families when applicable;
• Work with site-based staff (e.g., School Administrative Assistants, Special Education Directors, and School Counselors) to coordinate data collection and key enrollment processes;
• Maintain accuracy of student records/data in accordance with all regulatory requirements; and
• Other duties as assigned.

Qualifications

• Associates or Bachelor Degree is a plus
• Prior school enrollment/registration experience is a plus.
• Commitment to a schedule within the hours of 7am-6pm EST, during non-peak
• Proficient in Salesforce technology preferred
• Excellent oral, written, and interpersonal communication skills
• Excellent data analysis skills.
• Strong customer service skills
• Technologically proficient (especially with Microsoft Office 365: Teams, Excel, Word, SharePoint, PowerPoint, Outlook)
• Highly organized with the ability to multi-task in a fast-paced environment
• Experience working with diverse populations
• Ability to pay close attention to detail is essential
• Flexibility and the ability to work in a fast-paced work environment.
• Willingness to adapt to consistent change

Competencies

• Collaborates- Building partnerships and working collaboratively with others to meet shared objectives.
• Directs Work- Providing direction, delegating, and removing obstacles to get work done.
• Organizational Savvy- Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
• Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Resourcefulness - Securing and deploying resources effectively and efficiently.
• Nimble Learning - Actively learning through experimentation when tackling new problems, using both successes and failures.
• Ensures Accountability - Holding self and others accountable to meet commitments.
• Action-Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Customer Focus - Building strong relationships and delivering customer-centric solutions.

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State and New York City laws, the pay range for this position is as follows:

Minimum full-time salary is between $17.00/hr

This position is not bonus eligible, and information on benefits offered is here.

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

Job: CUSTOMER SERVICE

Organization: Virtual Learning

Schedule: FULL\_TIME

Req ID: 10762

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