Human Resources Manager

Pearson Virtual Schools provides high-quality, highly accountable online education solutions to schools, school districts and students in grades K-12. It serves families and schools with a variety of digital learning and online school solutions including Connections Academy, International Connections Academy, and Pearson Online Classroom. The group, formerly known as Connections Education, is based in Columbia, Maryland and has been named a “Top Workplace” by the Baltimore Sun for three consecutive years and a “Best Place to Work” by Baltimore magazine. Recognized for its outstanding curriculum, high-quality teachers and leadership, Pearson Virtual Schools is committed to expanding quality education through technology, and helping students achieve both academic and personal success.

Position Summary:

The HR Manager will provide oversight and direction to a portfolio of schools, manage a team of HR Partners. This person will provide targeted support to schools in the areas of workforce planning, employee relations, and HR strategy development and implementation. Manager Human Resources Partner is a key contributor in enhancing the customer experience across the business and improving staff performance, effectiveness and engagement at each school for which we provide support. The Manager Human Resources Partner will be a member of the School HR Leadership Team.

Primary Responsibilities:

• Strategy and Leadership Support
• Strategic Customer Partnerships
• Leadership Coaching
• Employee Relations
• Workforce Planning

General Responsibilities:

Strategy and Leadership Support

• Manage a team of HR Partners (HRP);
• Provide training and support to HRPs;
• Serve as a project lead and ensure support and execution of team initiatives;
• Provide advice and guidance to a team of HRPs;
• Participate in the HR Leadership Team to drive strategy and direction across the entire HR team;

Strategic Partnerships

• Build high functioning relationships with leaders in assigned schools/departments to support and anticipate needs including regular check-ins and reviews of service;
• Partner with HR functional leaders to provide feedback from customers, generate new ideas, assist with program development and implementation, and promote HR initiatives to the organization;
• Develop strategic and operational plans to achieve results and ensure alignment with company goals and objectives through training and development initiatives;
• Analyze data to determine trends, areas for improvement and educational opportunities and recommend and/or implement appropriate strategies;
• Anticipate business needs and provide short & long term customer-focused solutions that drive effective business results through the alignment of HR best practices to strategic business goals;
• Serve as the primary HR Partner for high-risk schools as needed;

Leadership Coaching

• Work with school leadership teams to implement Action Plans;
• Meet with key stakeholders to understand the holistic opportunities of leaders’ growth and development;
• Use data (new hire, pulse, exit, engagement, leadership assessments) to identify key areas of development and create development plans to support leaders/leadership teams;
• Meet regularly with identified leaders to provide feedback with a focus on growth and achievement of development goals;
• Develop and implement succession plans for each school and ensure key talent had a development plan to focus on growth and retention;

Employee Relations

• Consult with HRPs regarding employee relations issues and initiate action plans to address and resolve issues;
• Coach and advise HRPs on matters regarding conflict resolution, relationship building, and effective communication;
• Lead and oversee all escalated employee issues and complaints including leading all investigations and coordination with counsel as needed;
• Coordinate with legal counsel and school boards as needed in regards to employment-related legal matters and policies;
• Review and analyze key data metrics for turnover and staff satisfaction, create and implement action plans as needed;
• Ensure the performance assessment program is properly implemented including dissemination of communications, coordinating with training team on staff and manager trainings and resources, and 100% completion rate;
• Assist with and advise HRPs on disciplinary action procedures, coaching, counseling, and documentation;

Workforce Planning

• Develop long and short-term staffing plans to meet the organizational needs of the department/school;
• Support the schools with changes in enrollment which may include significant/rapid growth or reductions in force;
• Create and implement the communication strategy for all customer-facing programs, updates and changes;
• Strategize and develop plans for staff retention efforts;
• Support teams with creation and delivery of all HR related communications.

Requirements:

• Relevant HR experience required
• People Management experience preferred
• Four-year college degree, preferably with HR focus
• Excellent technical and software skills
• Customer Centric – Acts with a strong customer mindset (both internal and external) and is a visible advocate for the customer. Builds strong relationships with customers and uses those to improve their experience and outcomes.
• Communications - A great communicator who engages teams and stakeholders with thoughtful delivery and messages that resonate.
• Works well in a matrix - Models collaboration, solves problems with peers, builds trust and support.
• Takes personal responsibility – Can be relied on to complete tasks timely and well, demonstrates “ownership” regardless of the outcome, proactive in exploring and exploiting new opportunities.
• Keen business acumen, strong analytic and problem solving skills and tremendous drive for results
• Ability to establish, maintain and grow positive relationships at all levels of the organization
• High attention to detail
• High degree of emotional intelligence and ability to effectively handle stressful situations

Job: HUMAN RESOURCES

Organization: Virtual Learning

Schedule: FULL\_TIME

Req ID: 3944