Implementation Specialist

Implementation Specialist - GEDWorks and Accelerated Pathways

The GED test is accepted by virtually all U.S. colleges and employers. As the creator of the one official GED test, GED Testing Service has a responsibility to ensure that the program continues to be a reliable and valuable pathway to a better life for the millions of adults without a high school diploma. The organization continues to develop several new, innovative programs like GEDWorks, working with employers and health plans who want to provide a high school equivalency program and benefit for their respective employees and members.

Accelerated Pathways offers a non-traditional college experience that provides the freedom to earn a bachelor’s degree while supporting a flexible schedule, low-cost post-secondary solution.

GED Testing Service® and Accelerated Pathways are part of the Workforce Skills division of Pearson. Pearson’s Workforce Skills provides employers and health plans with turnkey solutions to enable their workforce and members to earn their GED credential, associate degree, bachelor’s degree, and master’s degree along with skills based upskilling credentials. Accelerated Pathways offers a tuition assistance program to employers and consumers to provide an affordable path to post-secondary education.

Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

The Implementation Specialist will ensure that purchased software systems (internally developed application called GEDManager) meet the clients’ technical needs, their job is to customize the software according to the clients’ needs and specifications, teach clients how to use the software, and install and customize software systems once approved.

A successful job applicant should have excellent customer service skills, presentation, technical software capabilities, and strong organizational skills.

Essential Functions and Duties:

Configuration 70%:

• Manage logistics of and execute technical onboarding of multiple customers at a time, leading them through the setup and configuration process
• Ensure each customer can access and utilize the product to its maximum value by providing training to client staff on utilizing GED Manager and accessing client reports.
• Partner cross-departmentally with Customer Service/Success team members and developers as needed to execute setup/configuration

Client Relations 20%:

• Proactively communicate with the Sales Team, Account Management Team, Advisor Team, and the client to plan and maintain onboarding schedules in line with Service Agreements
• Coordinate Onboarding meetings with the Business Development Managers; specifically: facilitating the meeting, engaging with clients during the onboarding process, answering questions, and troubleshooting any issues post onboarding - primarily via email, but through chat, phone, and/or Zoom as necessary
• Communicate client feedback to the development team and collaborate to troubleshoot and improve the product/customer journey
• Collaborate with the leadership team to identify gaps in client onboarding processes

Operations 10%:

• Leverage GED Manager, Salesforce, and Excel to move systematically through client onboarding progress and to communicate status of account to other departments
• Recognize onboarding trends and suggest optimizations that may improve the onboarding journey

As required by the Colorado Equal Pay Transparency Act, Pearson provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only , the range of starting pay for this role is $55,000 - $61,000. This position is not bonus eligible, and information on benefits offered is here.

Qualifications/Skills:

• Bachelor’s Degree preferred
• Proficient in the use of customer management software (Salesforce preferred).
• Proficient in the use of Microsoft Excel, PowerPoint, and Teams
• Proficient in the use of Tableau (preferred)
• Proven ability to partner and communicate clearly with customers through complex processes and engagements, required
• Proven ability to manage multiple initiatives at one time, required
• Excellent attention to detail
• Strong time management skills with the ability to self-motivate and work independently
• Ability to think critically and creatively to solve problems
• Ability to build relationships and rapport

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

Job: TECHNOLOGY

Organization: Workforce Skills

Schedule: FULL\_TIME

Req ID: 3899