What are the responsibilities and job description for the Knowledge Base Manager position at Pearson?
What You'll Do
Develop the strategy for creation, development, maintenance and archiving of critical self help knowledge for internal and external users.
Develop the processes and tools to build, share and develop knowledge base within Pearson Higher Ed.
Partner with product, engineering, support and experience design colleagues to define the process for sharing information with internally and external customers
Designing the guidelines, rules, and standards of excellence that will help reach those target behaviors
Developing mechanisms for information sharing with teams, enabling them to acquire new skills or upgrade existing ones
Developing mechanisms for information sharing with customers, informing them of product updates, upgrades and outages
Not only implementing and managing the tools, but creating and maintaining the associated processes and training.
Connecting with product and support teammates to make sure we are sharing the most current information on features, functionality of our products
Meeting and working with teammates with different roles, personalities, levels of experience, and workflows
Manage priorities across multiple initiatives, including establishing the criteria and identifying the stakeholders that will help you rank them and set appropriate timeframes.
Manage knowledge rather than people
Extreme proficiency in writing, as well as presentations and 1:1 conversations along
Understanding of template development, style guides, etc
Use of voice and branding to tailor comms to the appropriate end user types
Experience in experimental design and analysis (e.g., A/B and market-level experiments).
Experience working very closely with cross-functional product teams.
The anticipated starting beginning salary for candidates expressing interest in this position is $70-$75K This position is eligible to participate in an annual incentive program. Benefits available to eligible employees can be seen at: https://pearsonbenefitsus.com/
Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.
Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.html
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.
Job: PRODUCT MANAGEMENT
Organization: Higher Education
Schedule: FULL_TIME
Req ID: 2555
