Platform Manager

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Summary:

We are looking for a highly experienced Platform Manager responsible for the Delivery and Support of core software platforms in the Content Creation and Rights Management area.

The Platform Manager shares responsibility for planning and managing the delivery of Content & Rights Management Technologies. The Platform Manager is active in all phases of delivery and support, from planning and tracking milestones, releases, risks, and timelines, managing delivery with external vendors and internal development teams, coordinating quality assurance testing, user acceptance testing, and release management, and managing ongoing support and stability of deployed systems.

Responsibilities:

• Manage the delivery of solutions and platforms of varying size and complexity
• Manage multiple deliverables and platform updates concurrently
• Create and maintain platform documentation
• Facilitate productive platform delivery and support meetings
• Communicate platform management updates
• Identify platform management risks and plan to mitigate them
• Coordinate delivery, validation, and deployment of vendor platform updates and enhancements
• Manage and track platform support issues to resolution
• Design issue tracking and resolution process
• Collaboratively solve problems
• Quickly grasp new concepts
• Form strong relationships within and between teams
• Learn about the enterprise systems we work with
• Continuously learn new platform management skills and share best practices

Minimum Qualifications:

• Bachelor's degree required or equivalent work experience in educational publishing, educational technology, or instructional design
• Requires a minimum of 5-7 years experience of software platform delivery management, support management, and project management experience in IT or software field (ideally Media or Publishing)
• Experience with BA/PM toolsets: JIRA, Smartsheets, Windows Suite (Outlook, Word, Excel)
• Successful track record of managing platform delivery on schedule and budget, and managing support issues to resolution within agreed SLAs
• Effective written and verbal communication skills
• Understands team dynamics, fostering a positive team environment
• Ability to generate respect and trust from staff and external constituencies
• Ability to communicate professionally, clearly and effectively to target audiences.
• Excellent customer service ethic
• Able to work under pressure to meet deadlines. Good organisational, planning & time management skills.
• Excellent project management, planning and organisational skills.
• A track record of building, maintaining and managing strong relationships within an international business and across many different stakeholder groups.
• Excellent communication skills and understanding of how information should be presented to get across important issues to different groups of stakeholders
• Proactive in seeking information, challenging norms and driving efficiency
• Demonstrates the ability to effectively assess and resolve complex issues and problems
• Accomplished team player with a desire to work hard, get along with others, and have fun.

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

Job: TECHNOLOGY

Organization: Corporate Strategy & Technology

Schedule: FULL\_TIME

Req ID: 5711