Solutions Partner

Organizational Information

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. We are bold thinkers and standout innovators who push the boundaries of technology. We create seeds of learning that become the catalyst for the world’s innovations. Within the Pearson Virtual Schools (PVS) division we have reimagined K-12 education through our virtual school and curriculum offerings. Our schools, Connections Academy and Pearson Online Academy, provide a best-in-class online learning environment for K-12 students to acquire the skills and confidence they need to adapt and thrive in a changing world. We also support school districts with curriculum, teachers, and technology as they make the shift to online. The COVID-19 pandemic introduced significant disruption and transformation to the K-12 learning market. And as a result, our category has seen explosive growth and our business has experienced enormous increases in awareness and enrollment. This presents an incredible opportunity for our team to chart a ground-breaking path through this shifting environment to achieve continued success.

Purpose Summary

The Solutions Partner is a member of the Customer Success Partners department. The position will be assigned a group of full-time virtual schools and will support school leaders as the primary account liaison for intake requests, incident management monitoring, and interfaces as a coordinator with Pearson departments/teams on behalf of the customer. The Solutions Partner supports the development of school operational policies, procedures, protocols, best practices and remains current on the customer’s unique policies and business requirements. The position ensures contract deliverables are met and effective customer communications through approved communication channels. The position reports to a School Success Partner and is part of a community of practice comprised of other Solutions Partners within the Customer Success Partners department.

Core Tasks and Responsibilities

• Ensure exceptional relationship and customer experience with school leaders;
• Utilize the results of the Parent Satisfaction Survey to support the school to implement changes and initiatives;
• Provide support to the school leader as it relates to intake requests incident management, and other customer requests by communicating and collaborating with the appropriate Pearson department/teams;
• Develop and implement operational policies, procedures, protocols and best practices;
• Stay current on each customer’s unique policies and business requirements;
• Deliver accurate data to support academic and school operations monitoring;
• Ensure that all contract deliverables are met;
• Manage the implementation of the online curriculum and program’s operation protocols;
• Support the development and administration of local, regional and statewide initiatives;
• Ensure effective customer communication through approved communication channels;
• Successful planning/delivery of all logistical items for the winter and summer conferences;
• Successful planning/delivery of all logistical items for the school launch process;
• Additional duties as assigned.

Required Skills, Experience, and Competencies

• 3 years' experience in strategic account sales, strategic account management, program management, project management, customer success, business development, people management, or K-12 education field;
• Ability to travel up to 33% of the time;
• Must reside within a reasonable distance of an airport with regularly scheduled commercial airline service;
• Must occasionally lift or move up to 20 pounds;
• Possess a valid driver's license;
• Customer-centric – Acts with a strong customer mindset (both internal and external) and is a visible advocate for the customer. Builds strong relationships with customers and uses those to improve their experience and outcomes;
• Communications - A great communicator and writer who engages teams and stakeholders with thoughtful delivery and messages that resonate;
• Influencer - A leader who motivates and leads others within and outside of reporting lines in order to achieve customer and company objectives;
• Works well in a matrix - Models collaboration, solves problems with peers, builds trust and support;
• Takes personal responsibility – Can be relied on to complete tasks timely and well, demonstrates “ownership” regardless of the outcome, proactive in exploring and exploiting new opportunities.

Key Relationships

• Collaborate with School Success Partner and Academic Success Partner to deliver world-class customer experience;
• Collaboration with product and service delivery teams to meet customer expectations and requirements;
• Collaborate with Customer Success Service Delivery and Business Operations teams to ensure appropriate support for schools
• Collaborate with Marketing & Enrollment to achieve customer-specific enrollment goals
• Collaborate with State Policy Support to influence legislation, regulations, and policies affecting partner schools
• Use of customer insight data with Customer Insight & Analytics Center of Expertise

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State and New York City laws, the pay range for this position is as follows:

The minimum full-time salary range is between $78,000-$89,000.

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: PROJECT/PROGRAMME MANAGEMENT

Organization: Virtual Learning

Schedule: FULL\_TIME

Req ID: 11205

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