UX Researcher

UX Researcher - Remote

Pearson is a design-centric product company whose mission is to have a direct relationship with millions of lifelong learners. As the the world’s learning company with more than 22,500 employees operating in 70 countries, we provide content, assessment, and digital services to learners, educational institutions, employers, governments and other partners globally. We are committed to helping equip learners with the skills they need to enhance their world of opportunities. We believe that wherever learning flourishes so do people.

At Pearson you will be challenged in an organization that values vision, execution, and persistence. We are looking for a UX Researcher with a portfolio of research artifacts and examples of user insights.

You will be part of a multidisciplinary team that includes UX Designers, UI Designers, Content Strategists, and other UX Researchers. You will play an integral role on this team by gathering insights about the people who use and need our products. The data will help us understand the emotions, challenges, and behaviors of our users and inform experience improvement and design strategy.

This role is deeply collaborative as each team needs to work hand-in-hand to reach collective success. You will conduct research using a variety of methodologies including interviews, field studies, workshops, ethnography, user testing, etc. With an appreciation for the art of storytelling, you will present and share findings with your team and possibly with stakeholders.

Key Accountabilities

• Execute research using appropriate methodologies (e.g. interviews, field studies, workshops, ethnography, user testing, etc) in order to learn about our users to build and improve our products.
• Understanding and advocating for the user
• Collaborate with Research Manager and the cross-functional team to identify and prioritize the highest impact research opportunities and experience improvements.
• Followup on past research to measure implementation and business impact.
• Be proactive in seeking new knowledge and growing your skills
• Advocate for research and socialize insights with stakeholders.
• Share research via different mediums including: workshops, written reports, video recordings, presentation decks, etc.
• Use Usertesting.com to exevute tests.
• Collaborate with analytics teams to execute AB testing
• Strong focus on process and documentation of research

Experience and Skills

• 1 years of experience in UX Research with a portfolio of work samples that showcases process, methodologies, actionable insights, and success metrics.
• Bachelor’s degree in a design related field or one of the following: Psychology, Antropology, Human-Computer Interaction, Sociology, Human Factors. Relevant work experience in UX and UX Research will also be considered.
• Excellent communication skills, self management, and organizational skills.
• General understanding of UXR methodologies, when to use which, how to execute them, and ability to analyze data.
• Comes to work with a positive attitude and highly collaborative mindset.
• Ability to hear and take in feedback – always willing to learn new things about your field and self.
• Responsible, accountable, solution-oriented.
• Contributes to a positive team culture
• Experience with UserTesting.com and/or similar tools.

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

Job: EFFICACY

Organization: Direct to Consumer

Schedule: FULL\_TIME

Req ID: 5946