What are the responsibilities and job description for the Account Representative position at Peco Pallet?
Position Summary:
The Account Representative establishes relationships with small volume customers to develop pallet pooling solutions and ensures that all necessary physical and administrative controls are in place. The Account Representative works with all levels of the customer’s organization, including education of warehouse personnel on proper use of PECO systems, timely and accurate reporting of pallet movement, and effective asset management behaviors. The Account Representative is to build and strengthen all relationships within the respective region and is accountable for maintaining asset control.
Key Responsibilities:
Qualifications:
The Account Representative establishes relationships with small volume customers to develop pallet pooling solutions and ensures that all necessary physical and administrative controls are in place. The Account Representative works with all levels of the customer’s organization, including education of warehouse personnel on proper use of PECO systems, timely and accurate reporting of pallet movement, and effective asset management behaviors. The Account Representative is to build and strengthen all relationships within the respective region and is accountable for maintaining asset control.
Key Responsibilities:
- Be the primary point of contact and build long-term relationships within assigned customer base
- Assist customers through email, phone, online presentations, screen-share and in person meetings
- Develop a trusted advisor relationship with key contacts
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Manage, support and carry out activities to improve PECO asset management
- Work with customers to ensure adherence to PECO operating guidelines including corrective actions when assets are mishandled (reuse/misuse)
- Track and clearly communicate the progress of monthly/quarterly initiatives and metrics to internal and external stakeholders
- Responsible for keeping current customers satisfied and delivering exceptional service on a day-to-day basis
- Monitor and analyze network flows within assigned accounts to identify gaps and areas of improvement
- Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
- Liaise between the customer and internal teams to escalate and resolve operational challenges and breaches in commercial terms/contractual agreements
- Update job knowledge by participating in development, training and mentorship opportunities
- Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Use MS Office programs (including Outlook, Excel, Access, and other business applications) to perform daily job functions and investigate customer concerns.
- Develop working knowledge of PECO’s internal systems, including RED<>LINK®.
- Perform other duties as needed.
Qualifications:
- Education: Bachelor’s degree in business or related field, or equivalent job experience.
- Desired 2 years supply chain experience, entry level position
- Computer knowledge including MS office (Outlook, Excel, Word, Power Point.)
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