General and Operations Managers

The primary role of the General Manager is to lead the entire store team to excellence in team member, guest, and financial outcomes, by overseeing daily operations of and casting vision for the future of the store. Responsibilities include the creation and implementation of a strategy designed to grow the business, by coordinating the development of key performance goals for direct reports and standard work. The General Manager is the Leadership Champion and will implement Foundational Excellence (Standard Work, Talent, and Leadership) throughout the entire store team. Success in the role of a General Manager is defined by positive employee culture, top level guest experience, and exceeding company financial outcomes.

Including but not limited to the following:

• Ensure the retail store team is fully staffed with the right number of people with the right talent to meet standard work expectations
• Ensure that coverage is scheduled to optimize productivity and efficiency
• Lead the store teams ensuring channel strategy is successfully executed and deliver on meeting sales and profit goals and customer satisfaction goals
• Drives profitable outcomes
• Creating a culture of a "Guest First" mentality by measuring guest feedback, in store engagement with guest, and guest satisfaction tools/social media reviews
• Able to change current reality through gap management and by creating business plans for people and processes
• Collaborate with owners and direct reports to develop an effective customer service strategy that builds brand awareness, engagement, and education while driving sales and brand content
• Collaborate and execute strategic opportunities for the store, work cross functionally to develop concepts or processes, and create plans to execute the strategies within each department
• Aligns strategies with the company's OKRs to ensure the store meets or exceeds planned goals and key results
• Recruit, lead, and develop all team members and develop a culture of passionate, high performance teams
• Host ongoing talent conversations that develop leadership skills to build store staff
• Act as a Leadership Champion, to change current reality through personal leadership and leadership performance management
• Inspire and guide through coaching, mentoring and leading by example
• Set clear expectations and hold teams accountable for performance results
• Manage budget, resources, staffing, and operations in accordance with business priorities
• Understanding and utilizing the P&L and making financial decisions for company and store profitability
• Ensure brand presentation is executed in the store as defined by the Style Guides
• Driving for results by developing dedicated focus around SOP's, retail processes and procedures
• Engage the store teams, helping to develop plans and strategies that drive employee engagement
• Partner on community efforts to promote the brand
• Establish and maintain positive relationships with vendor reps, customers, local community, and other bicycle retail stores
• Monitor industry trends to properly forecast vision for company direction including events, purchasing, staffing, etc.
• Make intelligent purchasing decisions for in-store product that aligns with company goals
• Effectively manage creation and distribution of branded marketing materials including social media, email communication, website, and in-store POP and merchandising
• Open and close the store as needed, including securing the building, enabling and disabling the alarms

Experience: 5 years experience in direct customer interactive environment required; 3 years of management experience required.

Computer Skills: To perform this job successfully, an individual must be proficient in Microsoft Office Word and Excel, as well as Google Suite equivalents.

Supervisory Responsibilities: This position will manage the store leadership team. Develop and execute the company's business strategies in order to attain the goals of the board and shareholders. Provide strategic advice so direct reports will have an accurate view of the market and the company's future. Prepare and implement comprehensive business plans to facilitate. Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times. Communicate and maintain trust relationships with shareholders, business partners, and authorities. Able to delegate responsibilities and supervise the work of direct reports providing guidance and motivation to drive maximum performance.

Skills and Traits:

• Enthusiasm
• Mathematical skills, calculate profit margin and markup (know the difference)
• Mechanical skills
• Strong verbal communication skills
• Team working skills
• Organizational skills
• High energy level
• Resourcefulness
• Confidence
• Strong leadership and team working skills
• Strong record keeping skills
• Ability to read, analyze and interpret P&L reports, productivity reports, labor and sales reports, etc.
• Ability to solve problems in various situations
• Ability to effectively present information and respond to questions from employees and customers
• Ability to work in a dynamic, multi-functional, multi-cultural environment

• 10 days flex Paid Time Off (vacation, holiday, sick, weather-related, etc.)
• Employee discount
• Year end growth bonus potential

Salary : $45,000 - $55,000