What are the responsibilities and job description for the Project Coordinator position at Pella Windows & Doors?
Summary
The Project Coordinator is responsible for scheduling installations, ordering local vendor products, scheduling Recovery & Service Appointments, & coordinating communications between customers, sales representatives, installers, and service technicians. The successful candidate will be a problem solver who can demonstrate initiative, accuracy, and follow-through. Strong organizational skills, multi-tasking and prioritizing while working in a fast-paced environment required.
Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Responsibilities and essential job functions include but are not limited to the following:
- Excellent customer service skills.
- Customer introductions for scheduling installation.
- Vendor selection & scheduling.
- Quote updating in proprietary quoting software
- Job spec (JSA) & purchase order generation.
- Permit requests and scheduling inspections.
- Order tracking (OMS).
- Book
- Purchase orders.
- Create manual purchase orders.
- Apply for factory credits.
- Liaison between Project Managers, Sales Reps and Customers.
- Communicate with Customers and Subcontractors to schedule installations.
- Answer phone lines for department.
- High attention to detail, especially that all needed documents are complete and accounted for.
- Exceptional organizational skills, including 100% up-to-date notes in project management system.
- Timeliness and time management / prioritizing without guidance / staying on top of deadlines.
- Provide clear instructions to installers.
- Capable and comfortable with escalating when needed.
- Process driven
- Other duties as assigned.
Education and/or Experience
- High School Graduate or GED.
- >One year related experience and/or training.
- Previous experience in a sales support or project coordinator role, and construction is strongly preferred
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is:
- Regularly required to sit, talk and hear.
- Frequently required to stand and walk.
- Regularly required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, or crouch.
- Attend meetings.
- Specific vision abilities required by this job include close vision, peripheral vision, depth perception, ability to adjust focus, and heavy computer usage.
Work Schedule
The work schedule for this position will primarily be 8:00 a.m. to 5:00 p.m., Monday – Friday. Some overtime, evenings, and weekend duties may be included. Schedule may change at the discretion of the management.
