Company Description
Since 1936 PenAir® Credit Union has been the catalyst where community, resources, and impact come together and produce a powerful force for good. We have a unique culture and we’re passionate about it. Grown from the values we hold most dear, three guiding principles shape how we see the people we serve, the community around us, and our role within it. These guiding principles are Respect, Service, and Communerosity® and they’re woven throughout our culture.
PenAir is where people and community, resources and expertise align with your values to create real impact. Generational impact through strong financial education and support. We care about the things you care about. As the largest and oldest credit union in Pensacola, Florida, with more than $3.0 billion in assets, our purpose is to enhance the lives of those we serve from Mobile County, Alabama to Leon County, Florida.
Careers
Do you have a passion for helping others?
Currently, PenAir provides access to 11 convenient locations in Baldwin County, AL and Escambia and Santa Rosa Counties in Florida. Join us and become a powerful force for good - after all we live, work, and play here too.
Join the team. You’ll fit right in.
Take control of your future by mapping out a career at PenAir. Working with us means you can shape your professional experience to suit your dreams. We offer valuable resources that provide you the opportunity to build upon and strengthen your skills. Whether it be a career path in advising our members directly on products and services, guiding them through major purchase decisions on a home or vehicle, or even helping build the technology and processes behind the scenes, there is a place for everyone at Pen Air! Success looks different for everyone. Where will your journey take you?
The PenAir difference.
Just like we strive to be a force for good at work, Pen Air works just as hard to supply employees with a total rewards package that includes competitive salaries and meaningful benefits.
Holistic Amenities
- Up to $15K available for continuing education
- Student Loan Paydown
- Adoption Assistance Reimbursement
- Wellness Programs
- Gym membership reimbursement
- Formal Career Development Resources
- Financial Wellness Resources
- Purchase assistance with computers and fitness equipment
Benefits Package Highlights
- Generous PTO Plan—20 days for new hires
- Paid Maternal & Parental Leave
- Competitive Retirement Plan
- Competitive medical, dental & vision plans
- Company paid Telehealth services
- Company paid Short Term Disability
- And more……….!
The starting salary range for this position is $61,900 - $65,500 annualized.
Collections Supervisor Role
To supervise the overall collection processes of the Credit Resolution Department; ensuring team members are following policies and procedures in accordance with all regulatory requirements. Responsible for maintaining a cohesive team that provides an excellent member experience while collecting amounts due to the credit union.
Essential Functions & Responsibilities
E
40%
Supervises day to day activities of the Collection Team, by providing overall direction to staff, ensuring queues and phone volumes are maintained, daily reports are complete, repossessions and charge offs are completed in a timely manner.
E
15%
Develops staff by using coaching techniques to maintain a consistent member and business partner experience. Performs monthly one on one sessions with staff to maintain an expected plan for strategic goals and overall department performance.
E
10%
Reviews charge off and repossession requests and processes the approval in a timely manner.
E
10%
Oversees the courtesy pay and force placed insurance programs and ensure timely placement of insurance and charge off for negative accounts.
E
10%
Reviews delinquent accounts and TDR recommendations to ensure appropriate calculations/recommendations are made for the ALLL and TDR committee.
E
5%
Compiles and analyzes information to prepare required reports for other departments, Allowance committee, TDR committee, and Board of Directors. Responsible for identifying all trends associated with collection and charge off.
E
5%
Participates on various project teams to assist with efficiency efforts and new products.
N
5%
Performs other job related duties as assigned.
Performance Measurements
Maintain a cohesive, highly trained, motivated staff sufficient to meet daily department demands.
Provide professional, timely, and accurate service and support to all members and associates
Develop recommendations for cost efficiencies and enhancements to policies, procedures, and processes by monitoring trends in collections.
Give and receive feedback from employee quarterly, completing performance reviews within the prescribed timeframe
Demonstrate knowledge with credit union policy and all federal and state regulations
Regular reliable attendance.
Demonstrate behaviors consistent with the Pen Air Core Values.
Experience
Knowledge and Skills:
Three years to five years of similar or related experience.
Education
A high school education or GED.
Interpersonal Skills
Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
Other Skills
Knowledge of CU policies and procedures
Knowledge of lending and collection processes and law
Ability to operate Windows based computer system and basic office equipment
Ability to supervise others by delegating, coaching, and motivating
Ability to multitask
Good leadership skills
Strong oral and written communication skills
Attention to detail
Ability to work in stressful situations
Physical Requirements
Light or low amount of physical exertion
Work Environment
No adverse environmental working conditions noted.
Salary : $61,900 - $65,500