What are the responsibilities and job description for the Receptionist position at Penn Medicine?
Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Receptionist
Works forty hours per week between the hours of 8:00 A.M. and 6:00 P.M.; exact hours to be determined by the Supervisor of Medical Records . Answer and direct all incoming calls assuring compliance with the Penn Home IT and JCAHO policies and procedures.
Accountabilities
• Receive all incoming phone calls, and utilize appropriate greeting within established time frame.
• Preserves confidentiality, privacy and dignity of patients and visitors according to policy.
• Monitor telephone lines to ensure no caller is left unattended.
• Process mail, both incoming and outgoing. Maintenance of postage meter and required funds.
• Maintains copier and fax machines with fresh supply of paper to assure receipt of all faxed information and timely distribution of same.
• Monitors and maintains sufficient office supplies and materials, including copy paper.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization
Required Education and Experience
• H.S. Diploma/GED is required
• • 2 years’ of Customer Service experience.
• Work well under pressure, exercise independent judgment, problem solving, and strong decision making skills.
• Must have the ability to plan and organize diversified duties in a broad spectrum of responsibilities. Initiative and judgment is needed in determining priorities on a daily basis.
• Must have the ability to assess problems and make appropriate resolutions.
As part of our COVID-19 response, this position may currently be offering partial or full remote work. However, in the near future this position will require full or partial on-site work.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Penn Medicine http://www.pennmedicine.org/careers/
Live Your Life's Work
EOE/AA, Minority/Female/Disabled/Veteran
Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
