Senior Program Manager Cardiology

Accountabilities:

• Strategic Planning Process
• Partners with leadership team in developing strategic plans and budgets for responsible cardiology program plans and ensures direct reports understand and support these initiatives.
• Change Management
• Proactively develops change management strategy for major organizational activities and events.
• Implements change management strategy within department and UPHS in alignment with UPHS objectives.
• Identifies and facilitates agreement of major messages, which are consistent regardless of audience, credible and reflects UPHS’ core values.
• Communication plans are effectively implemented.
• Ensure appropriate follow-up of major issues. 
• Manage routine and crisis communications throughout the entity/community as they arise.
• Demonstrates recognition of the systematic impact of employee communication and/or policy changes and solicits proactive feedback prior to implementation.
• Evaluates effectiveness of change and implementation plans.
• Financial Management
• Under direction of Associate Director, Senior Director and Division Administrator, develop budget for individual AU/Department based on assumptions and decisions made by UPHS and Department Leaders.
• Manages expense budget for AU/Department and is sound financial steward of Division resources.
• Provide budget variance explanations to Finance/Division Business Manager and UPHS management monthly.
• Promptly and effectively responds to vendor invoices. Manages payable and inventory management process and ensures bills are accurately paid in a timely manner.
• Balances financial and staffing models to achieve budget targets and organizational objectives.
• Ensures all billable procedures and activities are billed upon completion and leads initiatives to ensure best practices are followed for physician billing. 
• Operational Management 
• Under the direction of the Associate Director, Senior Director, and Clinical Director for the Heart and Vascular Center manages operational activity of outpatient practices.
• Coordinates and manages administrative workflows for all practices including Administrative Assistant duties for the clinical office visits.
• Ensures all operational, AA and CSA processes are followed in alignment with CPUP policies and procedures.
• Responsible for ensuring staff engagement and participation in CPUP guidelines for administrative best practices.
• Promote myPennMedicine in all practices and ensure processes are in place to accommodate the use of this tool.
• Maintains compliance with governmental regulations regarding patient care, safety, confidentiality, JCAHO requirements, etc.
• Oversees the eStar time and attendance process for direct reports. Approves leave time per departmental and Health Systems policies.
• Regularly reviews staff assignments, staffing levels and makes changes and/or recommendations to optimize program support.
• Communicates to staff changes in practice policies or procedures; monitors staff compliance.
• Responsible as part of a team for ongoing EPIC issues and changes for practice staff.
• Collects and documents program data for regulatory and insurance audits.
• Ensures smooth onboarding of new faculty.
• Responsible to regularly meet with Administrative and Clinical Directors for HVC.
• Responsible to have documented monthly meetings with AA’s and CSA/LPN’s.
• Works collaboratively with Clinical Managers, HVC Practice Administrator and other Program Managers.
• Works with Human Resources to promptly fill all needed positions in cardiology programs and participates in recruitment and interviewing efforts as required.
• Develops an understanding of best clinical and research practices in cardiology.

Education or Equivalent Experience:

• Bachelor of Arts or Science (Required)
• And 5 years Minimum of 5 to 10 years managerial experience, preferably in a health care setting.