What are the responsibilities and job description for the IT Technician position at Pennsylvania Oral Surgery?
Pennsylvania Oral Surgery is seeking an on-site IT Technician. We are seeking:
- 2-3 years experience in an IT support environment supporting both hardware and software
- Provide end-user support in a help desk environment, identifying and solving technical problems via phone, email, and requests
- Provide first-level contact and convey results for employee IT issues and properly escalate unresolved queries to the next level of support (Remote IT Support- Tech Evolutions)
- Experience with networking and configuration of server components, and deployments (configuration and security with Fortinet)
- Responsible for the installation, configuration, operation, and maintenance of computer systems, necessary peripheral devices (routers, printers, etc.), and other technologies such as communication systems
- Experienced with intra- and extraoral x-ray equipment (Carestream, Rayscan, EzDent) would be preferable
- Assists in the organization of shared drives
- Ensures proper recording, documentation, and communication
- Follow up with employees, provide feedback and see problems through to resolution.
- Develops and maintains an inventory of all PCs, laptops, tablets, monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment
- Organizes and schedules upgrades and maintenance without deterring others from completing their work
- Assists in researching, recommending, and purchasing any additional PC, network, or peripheral related items needed on an ongoing basis
- Must be comfortable with traveling to sites as needed.
- Provide information technology needs across a wide range of applications, including setting up workstations, configuring appropriate software and functions, maintaining the local networks, troubleshooting IT issues, etc.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Work Location: Multiple Locations
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