What are the responsibilities and job description for the Escrow Mortgage Servicing position at Pennymac?
Overview:
The Specialist will be responsible for the timely processing as well as a variety of functions within the department, such as: disbursements, escrow analysis, ARM adjustments, credit corrections and/or exception reports. In addition, the Specialist will ensure that all loan servicing requirements are met as specified by the investor and regulatory agencies.
Job Description:
- Process job functions in accordance with established (Service Level Agreement) SLA
- Research and analyze consumer accounts in order to respond to inquiries
- Responsible for researching the mortgage servicing platform to ensure accurate and timely data is updated on each account
- Meet outlined production and quality standards
- Obtain appropriate management approvals for escalated issues or disbursements
- Perform other related duties as required and assigned
- Demonstrate behaviors which are aligned with the organization’s desired culture and values
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
- Must have strong written and verbal communication skills
- Must have good business mathematical skills
- Ability to work in a team environment
- Must be a strong team player
- Proven track record at delivering timely and accurate information in a fast-paced environment
- Financial Services and, if possible, mortgage industry experience preferred
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